Aya Elshamy Email
Operations Supervisor @ Waves
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Aya Elshamy Location
- Cairo, EG
Aya Elshamy Work
- Operations Supervisor @ (April 2024 - Present)
- Customer Service Supervisor @ (August 2024 - October 2024)
- Customer Service Supervisor @ (August 2023 - April 2024)
- Operations Team Lead @ Raya Customer Experience (Etisalat UAE) (June 2018 - January 2023)
- Operations Trainer @ Raya Customer Experience (Etisalat UAE) (January 2018 - May 2018)
- Service Representative @ Raya Customer Experience (Etisalat UAE) (April 2014 - December 2017)
- Operation team leader @ (June 2018 - November 2022)
- Account Advisor @ (March 2014 - June 2018)
Aya Elshamy Education
- Ain Shams University
Bachelor's Degree (E-Commerce/Electronic Commerce)
2009-2013
Aya Elshamy Skills
- 2nd Line IT Support
- Account Relations
- Account Resolution
- Annual Reviews
- Arabic
- Call Logging
- Call Monitoring
- Capital & Expense Budget Management
- Commerce
- Complaint Management
- Conflict Management
- Cost Savings Strategies
- Cross-Functional Team Management
- Customer Escalation Management
- Customer Experience
- Customer Facing Roles
- Customer Quality
- Customer Relationship Management (CRM)
- Customer Satisfaction
- Customer Service
- Customer Service Management
- Customer Service Operations
- Customer Success
- Data Analysis
- Educational Seminars
- End-to-End Sales
- Engineering Process
- English
- Financial Data Analysis
- Financial Monitoring
- Financial Oversight
- Financial Planning and Analysis (FP&A)
- High Quality Standards
- Human Resources (HR)
- Interpersonal Skills
- Manage Complex Projects
- Management
- Management of multi-disciplinary teams
- Managing Global Operations
- Microsoft Office
- Multi-Unit Operations
- Multi-national Teams
- Negotiation
- New Hire Training
- Operational Efficiency
- Operational Optimization
- Operational Process Analysis
- Operational Test & Evaluation
- Operations
- Optimising
- P&L Management
- Performance Auditing
- Process Establishment
- Process Monitoring
- Processes Development
- Production Process Development
- Profit Analysis
- Quality Assurance Standards
- Quality Processes
- Rapid Response
- Real-time Monitoring
- Resource Allocation
- Revenue & Profit Growth
- Role-play
- Sales & Distribution
- Sales Audit
- Scheduling Management
- Service Quality
- Service Recovery
- Staffing Coordination
- Strategic Services
- Streamlining Process
- Supervisory Skills
- Technical Support
- Transaction Monitoring
- Wave Accounting
Aya Elshamy Summary
- Aya Elshamy, based in Cairo, EG, is currently a Operations Supervisor at Waves. Aya Elshamy brings experience from previous roles at DotLynx, Sprint for Logistics and Raya Customer Experience (Etisalat UAE). Aya Elshamy holds a 2009 - 2013 Bachelor's Degree in E-Commerce/Electronic Commerce @ Ain Shams University. With a robust skill set that includes 2nd Line IT Support, Account Relations, Account Resolution, Annual Reviews, Arabic and more. Aya Elshamy has 1 emails on RocketReach.
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