Authenticate Staff Information

We automate the customer interaction life cycle. Send appointment reminders, staff profiles, arrival times, up-selling tools, surveys & more via SMS, email or automated call. Create efficiency to improve profits while offering a higher level of service to customers. Use Authenticate Staff with your existing Dispatch and CRM software. Industries We Serve Any industry that books appointments and has employees in the field that are required or expected to show ID. Sample Field Service Industries Telecom, Utilities, Maintenance, Transportation, Logistics, Road Side Assistance Sample Home Service Industries Cable TV, Satellite TV, HVAC, Pest Control, Security System, Lawn Care, Plumbing Benefits • Improve weekly job completion rates by identifying canceled jobs in advance • Help protect profits against contract non-compliance • Track performance, know which jobs have been confirmed, canceled and why • Lower call center staff operating costs by automating customer appointment communication tasks • Prove compliance with analytic data • Deliver upsell marketing material to every customer prior to the service appointment • Optimize appointment communication with customers to improve customer experience and value • Identify best & worst performing staff members by compiling survey data • Immediately notify supervisors, via alerting, when customer satisfaction is not achieved on any job • Increase comfort, safety and security with photo ID