Aurore Flach Email
Head of customer support @ ePackPro
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Aurore Flach Location
- Paris, FR
Aurore Flach Work
- Head of customer support @ (February 2026 - Present)
- Directrice Relation Client @ (May 2023 - February 2026)
- Chief Customer Officer @ (June 2022 - May 2023)
- Head of Customer Service France @ (May 2020 - June 2022)
- Head of Customer Service @ (June 2018 - May 2020)
- Customer support manager senior and supervisor senior @ (January 2018 - June 2018)
- Customer Support manager and supervisor @ (June 2014 - January 2018)
- Conseiller client @ (June 2012 - June 2014)
Aurore Flach Education
- Institut guynemer
Licence de commerce (International Business)
2010-2013
Aurore Flach Skills
- AI in Customer Service
- Amélioration des processus
- Analyse de données
- Anglais
- BPO Management
- Base de connaissances
- Bases de données de gestion de la relation client
- Bpo
- Churn Reduction
- Coaching
- Compétences analytiques
- Compétences de supervision
- Consolidation d’équipe
- Consumer Services
- Customer Experience
- Customer Experience (CX)
- Customer Journey Mapping
- Customer Relationship Management (CRM)
- Customer Satisfaction
- Customer Service
- Digital Transformation
- Energy Tech
- Enregistrement d’appels NICE
- Externalisation
- FAQ
- Fidélité des clients
- Formation au service client
- Formation et développement
- Freshdesk
- Fully bilingual English
- Genesys
- Gestion budgétaire
- Gestion de la fidélisation des clients
- Gestion de l’expérience client
- Gestion de projet
- Gestion des clients
- Gestion des opérations
- Gestion des ventes
- Gestion du service client
- Gestion équipe de travail
- Hermes
- HubSpot
- Interaction avec les consommateurs
- KPI Monitoring
- Leadership
- Leadership d’équipe
- Management
- Microsoft Office
- NPS Improvement
- Omnichannel Customer Support
- Operational Excellence
- Pilotage
- Process
- Process Optimization
- Processus de vente
- Relations clientèle
- Reporting de performances
- Rétention de la clientèle
- Salesforce.com
- Satisfaction du client
- Service Design
- Service orienté client
- Smart Home
- Team Leadership
- Team Management
- Telecommunications
- Travail d’équipe
- Vendor Management
- Voice of Customer (VoC)
- Zendesk
- insurer
- Établissement du budget
Aurore Flach Summary
- Aurore Flach, based in Paris, FR, is currently a Head of customer support at ePackPro. Aurore Flach brings experience from previous roles at tiko Services, Coverd, OVO and O.K.R. Aurore Flach holds a 2010 - 2013 Licence de commerce in International Business @ Institut guynemer. With a robust skill set that includes AI in Customer Service, Amélioration des processus, Analyse de données, Anglais, BPO Management and more. Aurore Flach has 2 emails on RocketReach.
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