Aurelien Plancque Email
Chief Product and AI Officer @ iCXeed
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Aurelien Plancque Location
- Sydney, NSW, AU
Aurelien Plancque Work
- Chief Product and AI Officer @ (September 2026 - Present)
- Senior Solutions Architect - Kiro and Agent Dev @ (March 2025 - Present)
- Senior Solutions Architect - Cognitive CX @ (April 2023 - March 2025)
- Solutions Architect - Cognitive CX, Amazon Connect @ (June 2021 - April 2023)
- Omnichannel Solution Architect @ (July 2020 - June 2021)
- Contact Centre Solutions Engineer @ (December 2017 - July 2020)
- Contact Centre Engineer @ (April 2017 - December 2017)
- Expert en Solutions de Téléphonie @ (May 2011 - February 2016)
- Administrateur Fonctionnel @ (July 2010 - June 2011)
- Chargé de recouvrement @ (April 2007 - May 2010)
Aurelien Plancque Education
- Université des Sciences et Technologies de Lille (Lille I)
Bachelor of Technology (B.Tech.) (Informatics)
2005-2007 - Lycée Gustave Eiffel
Bachelor of Technology (BTech) (Computer and Information Sciences and Support Services)
2003-2005
Aurelien Plancque Skills
- 3D Studio Max
- Amazon Connect
- Amazon Web Services (AWS)
- Android Development
- Angular
- Avaya
- Avaya Communication Manager
- Avaya Site Administration
- Banque
- CRM
- CSS3
- CTI
- Centres d'appel
- Change Management
- Cisco Call Manager
- Couplage téléphonie-informatique
- Customer Experience
- Eclipse
- Genesys
- Genesys Framework
- Gestion d'équipe
- Gestion de projet
- Gestion des risques
- Google Material Design
- HTML
- Hermes
- IVR
- Integration
- JIRA
- Java
- JavaScript
- Mac OS
- MySQL
- NICE Call Recording
- PHP
- Photoshop
- Progressive Web Applications (PWAs)
- React.js
- Release Management
- Serveur vocal interactif
- Software Development
- Stratégie commerciale
- Team Building
- Twitter Bootstrap
- Télécommunications
- Téléphonie
- Unified Communications
- Unity3D
- VMware
- Verint
- VoIP
- VoiceXML (VXML)
Aurelien Plancque Summary
- Aurelien Plancque, based in Sydney, NSW, AU, is currently a Chief Product and AI Officer at iCXeed. Aurelien Plancque brings experience from previous roles at Amazon Web Services (AWS) and Cigna New Zealand. Aurelien Plancque holds a 2005 - 2007 Bachelor of Technology (B.Tech.) in Informatics @ Université des Sciences et Technologies de Lille (Lille I). With a robust skill set that includes 3D Studio Max, Amazon Connect, Amazon Web Services (AWS), Android Development, Angular and more. Aurelien Plancque has 2 emails on RocketReach.
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