Augusta Ceglia Email & Phone Number
Senior Director Customer Care - Americas @ PONANT
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Augusta Ceglia Location
- Miami, FL, US
Augusta Ceglia Work
- Senior Director Customer Care - Americas @ (November 2024 - Present)
- Director Reservations Support @ (April 2022 - November 2024)
- Manager Reservations, Sales Support @ (September 2019 - February 2022)
- Call Center Manager -Administration Unit @ (August 2018 - July 2019)
- Call Center Manager -Customer Advocate Team and Escalation Unit @ (September 2016 - August 2018)
- Call Center Supervisor - Customer Relations Unit @ (October 2014 - September 2016)
- Director Guest Services @ Jungle Island (February 2014 - August 2014)
- Asst Director Cruises and Travel @ (August 1995 - September 2013)
- Agency Manager @ City Tours (December 1993 - May 1995)
- Control reservations Agent @ Ecuatoriana de Aviacion (December 1985 - November 1993)
Augusta Ceglia Education
- Pontificia Universidad Católica del Ecuador
Business Associate (Economics)
1986-1989 - Brighton Hospitality University-England
Business Associate (Hospitality and Travel Management)
1985-1986
Augusta Ceglia Skills
- Tourism
- Leisure
- Hospitality
- Customer Service
- Airlines
- Resorts
- Cruises
- Call Centers
- Loyalty Programs
- VIP Services
- Bilingual
- Training
- Management
- Vacation
- Travel Management
- Leisure Travel
- Residential Mortgages
- Regulatory Compliance
- Customer Satisfaction
- Department Supervision
- Digital Strategy
- Director level
- Hospitality Industry
- Leadership Development
- Mortgage Servicing
- Strategic Planning
Augusta Ceglia Summary
- Augusta Ceglia, based in Miami, FL, US, is currently a Senior Director Customer Care - Americas at PONANT. Augusta Ceglia brings experience from previous roles at Paul Gauguin Cruises, Crystal Cruises and Bayview Loan Servicing, LLC. Augusta Ceglia holds a 1986 - 1989 Business Associate in Economics @ Pontificia Universidad Católica del Ecuador. With a robust skill set that includes Tourism, Leisure, Hospitality, Customer Service, Airlines and more. Augusta Ceglia has 2 emails and 1 mobile phone numbers on RocketReach.
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