Augment CXM is defining a new category of software - customer experience management - and powering it with a patented semantic neural network. This technology ensures that our clients deliver a fantastic customer experience every time. Our client base consists of some of the most well-known brands in the world and we’ve proven to generate a 30% gain in agent efficiency, a 44% increase sales conversion rates, and a 40% growth in customer satisfaction. In 2022, Augment CXM was acquired by Sutherland, and it has since been rebranded as Sutherland Agent Success.
| Website | https://www.augmentcxm.com |
| Employees | 1 (0 on RocketReach) |
| Founded | 2016 |
| Phone | +1 415-848-9043 |
| Technologies |
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| Industry | Machine Learning, Software Development, Artificial Intelligence, Data and Analytics, Customer Support, Science and Engineering, Efficiency, Software, Cloud Data Services, Information Technology, Internet Services, Enterprise Software, Natural Language Processing |
| Keywords | Cxm Solutions, Customer Experience Platform, Omnichannel Cx, Client Experience Management, Customer Service Software, Customer Journey Mapping, Data Driven Cx, Customer Engagement Platform, Cx Transformation, Customer Feedback Management, Customer Success Platform, Cx Analytics, Customer Satisfaction Software, Cx Automation, Voice Of Customer, Improve Customer Experience |
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