Head of COO Shared Services @ (January 2020 - October 2021)
General Manager- Operations support @ (July 2018 - December 2019)
Solutions Consultant @ WNS Global Services SA (June 2015 - June 2018)
Operations Support Manager @ (April 2012 - May 2015)
Operations manager-Credit card division @ (April 2011 - February 2012)
Group Optimisation manager @ (October 2002 - March 2011)
Audrey Roberts Education
University of South Africa/Universiteit van Suid-Afrika
Audrey Roberts Skills
Management
Leadership
Training
Process Improvement
Project Management
dialler management
Quality Assurance
Workforce Management
Call Centers
Business Analysis
Change Management
Performance Management
Business Process Improvement
Team Leadership
Contact Centers
Coaching
Audrey Roberts Summary
Audrey Roberts, based in Cape Town, WC, ZA, is currently a Executive: Customer Operations at RCS. Audrey Roberts brings experience from previous roles at RCS, Tenacity Financial Services (Pty) Ltd and WNS Global Services SA. Audrey Roberts holds a University of South Africa/Universiteit van Suid-Afrika. With a robust skill set that includes Management, Leadership, Training, Process Improvement, Project Management and more. Audrey Roberts has 2 emails on RocketReach.
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