Atharva Gaidhani Email
Operations and Customer Service Manager @ Keplin Group Limited
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Atharva Gaidhani Location
- Mumbai, MH, IN
Atharva Gaidhani Work
- Operations and Customer Service Manager @ (June 2023 - Present)
- Case Manager @ (February 2021 - November 2021)
- Contact Center Manager @ (January 2019 - December 2020)
Atharva Gaidhani Education
- Kingston University
Master of Business Administration - MBA
2022-2023 - University of Mumbai
Bachelor of Science - BS (Aviation)
2014-2017
Atharva Gaidhani Skills
- Account Management
- Amazon Seller Central
- Amazon Web Services (AWS)
- Analytical Skills
- B2C e-commerce
- Business Case Development
- Business Process
- CASE
- Call Center Administration
- Call Quality
- Case Analysis
- Case Management
- Case Management Services
- Case Studies
- Claims Handling
- Claims Management
- Claims Resolution
- Claims Review
- Client Contact
- Communication
- Complaint Management
- Contact Center Management
- Contact Center Operations
- Contact Centers
- Contact Management
- Customer Acquisition
- Customer Analysis
- Customer Contact
- Customer Engagement
- Customer Experience
- Customer Follow-Up
- Customer Insight
- Customer Journey Mapping
- Customer Marketing
- Customer Relationship Management (CRM)
- Customer Retention
- Customer Satisfaction
- Customer Service
- Customer Service Management
- Customer Service Training
- Customer Support
- Customer-Focused Service
- Customs Regulations
- Disciplinary Action
- E-Commerce
- Edesk
- HR Solutions
- Helping Clients
- HubSpot
- Identifying Trends
- KPI Implementation
- Keyboards
- LiveChat Customer Service Platform
- New Product Rollout
- Online Support
- Operations Management
- Performance Metrics
- Salesforce.com
- Service Delivery
- Slack
- Strategy
- Strategy Implementation
- Supervisory Skills
- Technical Support
- Test Case Generation
- Troubleshooting
- Use Case Analysis
- Written Communication
- Zendesk
Atharva Gaidhani Summary
- Atharva Gaidhani, based in Mumbai, MH, IN, is currently a Operations and Customer Service Manager at Keplin Group Limited. Atharva Gaidhani brings experience from previous roles at Pepperfry and Netflix. Atharva Gaidhani holds a 2022 - 2023 Master of Business Administration - MBA @ Kingston University. With a robust skill set that includes Account Management, Amazon Seller Central, Amazon Web Services (AWS), Analytical Skills, B2C e-commerce and more. Atharva Gaidhani has 2 emails on RocketReach.
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