Atentel Information

Since 2015 we have generated over 1,1 billion SEK in business for our clients and partners on a CLTV basis. Atentel is an award-winning founder-led outsourced Contact Centre service with expertise in Fundraising and the Electricity, Transportation, Broadcasting, Media and Telecom industries. Atentel has a proven track record in omni-channel outsourcing and near-shoring for the Nordics. We have helped our Swedish and Nordic clients to interact with new, existing and/or past customers on any channel seamlessly whilst focusing on significantly reducing their costs relative to onshore players. At Atentel, our mission is to facilitate Swedish and Nordic corporates in taking their first steps towards outsourcing their contact centre needs to Spain and realise significant operational cost efficiencies. Atentel creates value for its clients by offering a lower cost service than onshore players and by building brands through conversation and delivering a true omni-channel experience. This allows Atentel’s partners to reduce customer acquisition costs and focus on quality and retention. Founded in 2014, Atentel has rapidly grown with a highly committed sales management team providing a tailored and quality focused near-shore solution to the Swedish market and the Nordic region. In 2016 and 2017 Atentel received the Sales Leader Award of the year. And in 2017 Atentel received partner of the year award by Canal Digital. Our partners collaborate with Atentel when they need: • New customers - Outbound Sales (Both B2B and B2C) • Cross selling and upselling activities - Outbound and Inbound Sales • Increase loyalty and improve retention • WinBack • Customer service • Webchat Customer Service and Sales • Technical Support • Collection • Meeting Bookings Our long term vision is to build a premier BPO specialising in Nordic region coverage and grow beyond 500+ agents.