A.Telecom Technology Stack

Avaya Contact Center is a cloud-based contact center solution that can be used to efficiently serve customers whether they contact by phone, e-mail, web chat, or text messaging using a single-agent desktop.

Cisco Finesse is a next-generation agent and supervisor desktop. It helps improve the customer care experience that contact center delivers.

Cisco Unified Contact Center Enterprise helps businesses and organizations deliver a connected digital experience.

Salesforce's Desk.com is a cloud customer support solution with features including agent console, knowledge base and multi-channel support.

Cisco Prime Infrastructure is an acquired by brookfield infrastructure partners L.P. prime infrastructure group is a mezzanine investment firm. It focuses on acquiring, managing, and operating infrastructure assets in various distinct asset classes, including energy transmission and distribution, and transport infrastructure within OECD countries.

SD-WAN is a software-defined approach to managing the wide-area network that allows companies to scale cloud-based applications across thousands of endpoints.

Locaweb offers hosting services for Website and Web pages. It offers infrastructure as a services, including cloud servers, physical servers, customized architectures, and data center services

Django is a Python web framework.

Hypertext Markup Language (HTML) is the standard markup language for documents designed to be displayed in a web browser. It can be assisted by technologies such as Cascading Style Sheets (CSS) and scripting languages such as JavaScript.

JavaScript is the programming language of HTML and the Web.

jQuery is a cross-platform JavaScript library designed to simplify the client-side scripting of HTML. It is free, open-source software using the permissive MIT License. Web analysis indicates that it is the most widely deployed JavaScript library by a large margin.

PHP: Hypertext Preprocessor is a server-side scripting language designed for Web development, but also used as a general-purpose programming language. PHP code may be embedded into HTML code, or it can be used in combination with various web template systems, web content management systems, and web frameworks.

PostgreSQL is an object-relational database management system.

Google Analytics allows users to measure sales & conversions, plus gain fresh insights into how visitors use sites, & how they arrived on site.

Google Tag Manager helps marketers control the end-to-end process of adding website tags.

YouVisit creates virtual reality marketing content for marketers, agencies, travel destinations, and educational institutions to connect audiences with brands.

Locaweb E-Mail is a pioneer and leader in hosted IT services. Locaweb's services range from the common user to the large corporations, through three verticals of business: INTERNET, which offers services of web hosting, domain registration, reseller hosting, e-mail outsourcing solutions, e-commerce ; DATA CENTER offers cloud computing solutions, dedicated servers and a safe room, as well as specialized IT outsourcing services.

Microsoft Exchange Online is a hosted email for business.

Outlook is a product that provides its users with an email service, calendar, and the ability to save and synchronize contacts.

Microsoft SQL Server is a relational database management system used for storing and retrieving data as requested by other software applications.

YouTube is a video sharing service where users can watch, like, share, comment and upload their own videos. The video service can be accessed on PCs, laptops, tablets and via mobile phones.