Ashraf Omran Email & Phone Number
Service Delivery and Vendor Operations Manager @ Vodafone
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Ashraf Omran Location
- Egypt
Ashraf Omran Work
- Service Delivery and Vendor Operations Manager @ (October 2014 - Present)
- Associate Manager – Customer Care (Premium Accounts) @ (October 2010 - October 2014)
- E2E Billing and Credit Management Associate Manager @ (April 2008 - October 2010)
- Contact Center Operations Support Associate Manager @ (August 2006 - April 2008)
- Customer Care Team Lead @ (December 2005 - August 2006)
- Fraud Prevention and Credit Management Analyst @ (February 2005 - December 2005)
- Life Cycle Advisor – Customer Operations @ (October 2000 - February 2005)
- Sales Executive – Key Accounts and Business Development @ Egyptian Group for Construction and Development (June 1996 - October 2000)
- Sales Executive – Customer Relations and Dealer Management @ International Trading & Engineering Corp. for imports & exports (ITECO) (June 1994 - January 1996)
Ashraf Omran Education
- The American University in Cairo
Human Resource Management Diploma (Major)
- Cairo University
Bachelor of Arts (Major)
Ashraf Omran Skills
- Leadership
- Customer Experience
- Customer Relationship Management Crm
- Team Building
- Sales Process
- Call Center
- VoIP
- Account Management
- Sales
- Customer Retention
- Forecasting
- Customer Satisfaction
- Sales Operations
- Telecommunications
- Business Development
- Business Analysis
- Vendor Management
- Team Management
- Team Leadership
- Software Documentation
- Process Improvement
- Quality Assurance
- VAS
- Strategy
- Sales Management
- GSM
- Business Planning
- Operations Management
- Contact Centers
- Managed Services
- Marketing
- New Business Development
- Training
- Product Management
- Customer Service
- Business Intelligence
- Project Planning
- Management
- Teamwork
- Project Management
- Outsourcing
- Marketing Strategy
- Mobile Devices
- Service Delivery
- Call Centers
- CRM
- Analysis
- Performance Management
- Customer Relationship Management
Ashraf Omran Summary
- Ashraf Omran, based in Egypt, is currently a Service Delivery and Vendor Operations Manager at Vodafone. Ashraf Omran brings experience from previous roles at Vodafone and Vodafone Egypt. Ashraf Omran holds a Human Resource Management Diploma in Major @ The American University in Cairo. With a robust skill set that includes Leadership, Customer Experience, Customer Relationship Management Crm, Team Building, Sales Process and more. Ashraf Omran has 2 emails and 1 mobile phone numbers on RocketReach.
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