Ashley Thompson Email & Phone Number

Senior Director @ Perch Energy

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Ashley Thompson Location

Birmingham, AL, US

Ashley Thompson Work

Senior Director @ (April 2026 - Present)
Director, Customer Operations @ (April 2022 - May 2026)
Sr. Manager Customer Operations @ (July 2022 - April 2024)
Director-Member Experience @ (January 2022 - July 2022)
Manager-Global Operations @ (October 2021 - January 2022)
General Manager @ (June 2015 - June 2017)
Sr. Unit Manager @ (May 2013 - May 2015)
Unit Manager-Fraud Recovery @ (April 2011 - February 2013)
Business Support Manager @ (September 2007 - June 2011)
Customer Care-Operations Manager @ (January 2002 - September 2006)

Ashley Thompson Education

Kaplan University
(Human Resources)
2013-2014
University of Phoenix
Master of Business Administration (Human Resources)
2010-2012
Florida Agricultural and Mechanical University
(General Studies)
1996-2002
University Of Phoenix-Tampa/Augusta

Ashley Thompson Skills

Analysis
Artificial Intelligence (AI)
Banking
Business Analysis
Business Planning
Business Process Improvement
Business-to-Business (B2B)
Call Center Management
Call Centers
Coaching
Coaching Staff
Collections
Contact Center Management
Contact Center Operations
Continuous Improvement
Credit Risk
Customer Engagement
Customer Experience
Customer Journeys
Customer Relationship Management (CRM)
Customer Retention
Customer Satisfaction
Customer Service
Customer Service Management
Customer Service Operations
Driving Performance
Employee Engagement
Employee Training
Financial Forecasting
Fraud Investigations
Leadership
Management
Microsoft Office
Operational Excellence
Operational Strategy
Organizational Leadership
Performance Improvement
Performance Management
Performance Metrics
Presentations
Process Improvement
Process Management
Professional Communication
Professional Services
Program Management
Project Implementation
Quality Management
Salesforce Reporting
Salesforce.com
Strategic Planning
Strategy
Teaching
Team Building
Team Leadership
Team Management
Telecommunications
Training Delivery
Vendor Management
Vendor Relations
Virtual Management
Workforce Management
Main Focus
Microsoft Excel
Chat
Increase Productivity
Responsibility
Time Management
Business Services
Inventory Management
Phoenix
Usa
Supervision
Government
Business Systems
Commitment to Customer Service
Call Center
Job Satisfaction
Needs Analysis
Attainment
Home
Volume Management
Big Picture
Curriculum Design
Seminars
Aa
Training
Call Center Administration
Resource Management
Customer Focused
Trending
World Class
Written Communication
Credit Cards
Classroom
Business Partnering
Complaint Management
Internal Audit
Brick
Project Planning
Business Performance Management
Policy
Rate
Incentives
Execution
Lead by Example
Operations Management
Healthcare
Trains and Add Rails
Driving
Switched
Currently Pursuing
Quality Assurance
Human Resources
Budget Management
Credit
Entry
Road
Operations
Invoicing
Performance Testing Tools
Yahoo
Wireless
Adult Education
Individual Development
T Mobile
Key Performance Indicators
Calls
Finance
Tampa
Project Management
Thompson
Training and Development
Contact Centers
Evaluation
Bench Strength
People Management
Exceeding Sales Goals

Ashley Thompson Summary

Ashley Thompson, based in Birmingham, AL, US, is currently a Senior Director at Perch Energy. Ashley Thompson brings experience from previous roles at Perch Energy and Landing. Ashley Thompson holds a 2013 - 2014 Kaplan University. With a robust skill set that includes Analysis, Artificial Intelligence (AI), Banking, Business Analysis, Business Planning and more. Ashley Thompson has 2 emails and 1 mobile phone numbers on RocketReach.