Senior Digital Product Manager @ (March 2015 - November 2018)
Product Owner - Global Servicing Platform @ (October 2013 - March 2015)
SEPA Service Delivery Optimisation Project Manager @ (October 2011 - September 2013)
Service Delivery Optimisation Project Manager @ (October 2011 - December 2012)
Quality Analyst @ (September 2007 - September 2011)
Corporate Senior Customer Service Representative @ (July 2004 - September 2007)
Performance Enhancement Team @ (September 2003 - June 2004)
Customer Care Professional @ (March 1999 - January 2004)
Travel Administrator @ (September 2001 - September 2003)
Senior Customer Service Representative @ (March 1999 - September 2001)
Ashlea Shaw Education
Chichester College
of Arts; GCSE; Science (Science; English literature; Language, Math, History; Drama)
1993-1995
Ashlea Shaw Skills
Lean Manufacturing
Lean Management
Product Development
Lean Thinking
Lean Tools
Lean Process Improvement
Lean Operations
Lean
Change Management
Business Process Improvement
Agile Methodologies
Business Analysis
Financial Services
Credit Cards
Customer Experience
Call Centers
Payments
Service Delivery
Risk Management
Project Management
Process Improvement
Call Center
Re-engineering
Outsourcing
Relationship Management
Compliance
SEPA
Quality Control
Relationship Care
Coaching
Mentoring
Mobile Payments
SDLC
Customer Retention
Electronic Payments
Credit
AML
Payment Card Processing
Merchant Services
Payment Systems
Banking
Debit Cards
Vendor Management
Customer Satisfaction
Business Requirements
Cards
Business Transformation
Training
Analytics
Management
Financial Risk
Project Delivery
Requirements Gathering
Project Portfolio Management
Leadership
Contact Centers
Business Relationship Management
Sales
Marketing
Customer Service
Re Engineering
Business Process Mapping
Ashlea Shaw Summary
Ashlea Shaw, based in Brighton, GB, is currently a Senior Product Manager at eLife Sciences Publications, Ltd.. Ashlea Shaw brings experience from previous roles at Jaja Finance and American Express. Ashlea Shaw holds a 1993 - 1995 of Arts; GCSE; Science in Science; English literature; Language, Math, History; Drama @ Chichester College. With a robust skill set that includes Lean Manufacturing, Lean Management, Product Development, Lean Thinking, Lean Tools and more. Ashlea Shaw has 2 emails on RocketReach.
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