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Ashish M. Location
Alpharetta, GA, US
Ashish M. Work
Director and Head of Customer Experience @ (August 2026 - Present)
Vice President Customer Experience @ (July 2023 - June 2026)
Head of Digital Customer Operations @ (November 2022 - March 2023)
Vice President Customer Experience @ (May 2022 - November 2022)
Senior Director Global Client Experience @ (November 2021 - May 2022)
Director Client Experience @ (May 2015 - December 2019)
General Manager - Customer Sales and Operations @ (February 2014 - May 2015)
Senior Director client experience @ (January 2014 - January 2021)
Area Sales Manager @ (March 2011 - December 2013)
Finance Specialist @ (December 2003 - December 2013)
Senior Account Executive @ (December 2003 - May 2008)
Ashish M. Education
The University of Tulsa
Bachelor of Science (Business Administration and Management, General)
2001-2003
Ashish M. Skills
Chatbots
Strategic Initiatives
Service Standards
Digital Channels
Service Desk
Business Continuity
Presentations
Managing Offshore Teams
Resource Allocation
Technology Services
Customer-Focused Service
Customer Service Training
Service Operations
Organization Skills
Cross-functional Collaborations
Implementation Plans
Post-Sales
Team Performance
Easily Adaptable
Workflow Management
Team Management
Healthcare Management
Mentoring
Organic Growth
Conflict Resolution
Support Services
Problem Solving
Analytical Skills
Global Teams
Key Performance Indicators
Escalations Management
Patient Engagement
Outreach Services
Customer Satisfaction (CSAT)
Customer Interaction
B2B Software
Software as a Service (SaaS)
Change Management
Global Client Management
Global Cross-Functional Team Leadership
Global Strategy
Business-to-Business (B2B)
Sales & Marketing Leadership
Program Management
Sales Operations
Contact Center Operations
Chat
Business Process Outsourcing (BPO)
Digital Strategy
Customer Support
Workforce Management
Talent Management
Global Operations
Go-to-Market Strategy
Salesforce.com
IVR
Contact Centers
Leadership
Management
Strategic Planning
Sales Management
Operations Management
Forecasting
Performance Management
Recruiting
Marketing Strategy
Customer Retention
Customer Experience
Business Development
Strategy
Business Transformation
Experience Design
Coaching
Cross-functional Team Leadership
Relationship Building
Team Leadership
Strategic Partnerships
Customer Journey Mapping
Voice of the Customer
Call Flow Design
Customer Success
Ashish M. Summary
Ashish M., based in Alpharetta, GA, US, is currently a Director and Head of Customer Experience at CorServ. Ashish M. brings experience from previous roles at Trajector Medical, Carputty, Altice USA and Honeywell. Ashish M. holds a 2001 - 2003 Bachelor of Science in Business Administration and Management, General @ The University of Tulsa. With a robust skill set that includes Chatbots, Strategic Initiatives, Service Standards, Digital Channels, Service Desk and more. Ashish M. has 1 emails and 2 mobile phone numbers on RocketReach.
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