Customer Operations Manager @ (January 2005 - January 2021)
Training and Development Consultant @ (January 2001 - September 2005)
Training Consultant @ (January 2001 - January 2005)
Contact Centre Team Manager @ (January 1990 - January 2001)
Center Manager @ (January 1999 - January 2001)
Credit Specialist @ (January 1996 - January 1998)
Customer Service Advisor @ (January 1990 - January 1995)
Ash Ali Education
Small Heath
Small Heath School
Small Heath Lower School
High School Diploma (Mathematics)
Ash Ali Skills
Agile Methodologies
Business Analysis
Business Process Improvement
Business Transformation
Change Management
Communication
Contact Centers
Contract Management
Customer Satisfaction
Customer Service
Customer Service Management
Electricity Markets
Emotional Intelligence
Energy
Energy Markets
Key Metrics
Management
Negotiation
Operational Excellence
Operations Management
Performance Management
Power Generation
Power Plants
Process Improvement
Project Delivery
Project Management
Project Planning
Renewable Energy
SAP Products
Scrum
Service Delivery Management
Service-Level Agreements (SLA)
Social Influence
Stakeholder Engagement
Stakeholder Management
Strategy
Team Leadership
Team Management
Ash Ali Summary
Ash Ali, based in Birmingham, GB, is currently a Operations and Sales Manager at IVEO group. Ash Ali brings experience from previous roles at Sigma Connected Group and npower. Ash Ali holds a Small Heath. With a robust skill set that includes Agile Methodologies, Business Analysis, Business Process Improvement, Business Transformation, Change Management and more. Ash Ali has 1 emails on RocketReach.
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