Arun Kumar Email & Phone Number
Senior Manager, Vendor Management, Uber Global Support Operations ✧ Australia and New Zealand @ Uber
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Arun Kumar Location
- Gurugram, HR, IN
Arun Kumar Work
- 2024 -now Senior Manager, Vendor Management, Uber Global Support Operations ✧ Australia and New Zealand @
- 2022 -2024 Senior Manager, Vendor Management, Uber Global Support Operations ✧ South Korea and Hong Kong @
- 2019 -2021 Program Manager WFM, Uber APAC Community Operations ✧ India, Sri Lanka and Bangladesh @
- 2014 -2019 Resource Planning Manager (WFM) @ Convergys
- 2012 -2014 Senior Team Leader @ Convergys
- 2009 -2012 Team Leader Operations @ Convergys
- 2007 -2008 Floor Controller @ Convergys
- 2005 -2007 Senior Customer Service Representative @ Convergys
- 2004 -2005 Customer Service Representative @ Convergys
- 2003 -2004 Associate @ Tata Press yellow pages. Tata Infomedia Ltd.
Arun Kumar Education
- Indian Institute of Technology, Delhi
(Project Management)
2024-2025 - Shaheed Bhagat Singh College Delhi University.
B.com (Accounts,Economics,English, Business)
2001-2004
Arun Kumar Skills
- Call Center
- Project Management
- Analytics
- Workforce Management
- Performance Management
- Action Plan Development
- Transition Management
- Team Management
- Hiring Employees
- Performance Appraisal
- Employee Engagement
- Employee Recognition
- Net Promoter Score
- CSAT
- Mentoring
- Continuous Improvement
- Six Sigma
- Call Centers
- Laptops
- Service Delivery
- Services
- Auditor
- BPO
- Sla
- Technical Support
- Training
- IEX
- ITIL
- TSO
- Management
- Servers
- Escalation
- BMC Remedy
- Sourcing
- Incident Management
- Project Planning
- IT Service Management
- Active Directory
- Talent Acquisition
- Financial Analysis
- Contact Centers
- Leadership
- Vendor Management
- Customer Service
- Employee Relations
- Computer Software Troubleshooting
- Sales
- Screening
- Microsoft Office
- Human Resources
- Hiring
- Customer Relationship Management Crm
- Computer Hardware
- Internet Troubleshooting
- Microsoft Excel
- Service Desk
- Customer Relationship Management
Arun Kumar Summary
- Arun Kumar, based in Gurugram, HR, IN, is currently a Senior Manager, Vendor Management, Uber Global Support Operations ✧ Australia and New Zealand at Uber. Arun Kumar brings experience from previous roles at Uber and Convergys. Arun Kumar holds a 2024 - 2025 Indian Institute of Technology, Delhi. With a robust skill set that includes Call Center, Project Management, Analytics, Workforce Management, Performance Management and more. Arun Kumar has 4 emails and 4 mobile phone numbers on RocketReach.
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