Armando Rodriguez Email & Phone Number
Enterprise Care Center Director @ State Farm
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Armando Rodriguez Location
- Dallas, TX, US
Armando Rodriguez Work
- Enterprise Care Center Director @ (May 2022 - Present)
- AVP Network Optimization Planning and Automation @ (December 2021 - June 2022)
- Assistant Vice President - Care Operations and Support @ (September 2020 - December 2021)
- Workforce and Care Strategy Director @ (October 2019 - September 2020)
- Ops Efficiency and Strategic Planning Manager @ (February 2018 - October 2019)
- Manager - Shared Service Call Center @ (September 2016 - February 2018)
- Associate Director Chief of Staff - Global Technology Optimization and Implementation @ (November 2015 - September 2016)
- Sr. Specialist @ (February 2014 - May 2015)
- Aircraft Maintenance Support Engineer @ (March 2010 - February 2014)
- Project Engineer @ (May 2009 - March 2010)
Armando Rodriguez Education
- Southern Methodist University
MS (Systems Engineering)
2010-2012 - Texas Christian University
BS (Mechanical Engineering)
2005-2009
Armando Rodriguez Skills
- Aerospace
- Analysis
- Automation
- Back Office Operations
- Budgeting
- CAD
- Call center start-up
- Change Management
- Contact Centers
- Customer Relationship Management (CRM)
- Customer Service
- Data Science
- Engineering
- Finite Element Analysis
- IVR
- Leadership
- Management
- Manufacturing
- Microsoft Excel
- Microsoft Office
- Operational Intelligence
- Operations Management
- Outsourcing
- P&L Management
- Pro Engineer
- Process Improvement
- Project Management
- Project Planning
- Public Speaking
- Quality Assurance
- Self-Service Solutions
- Statistical Modeling
- Strategic Planning
- Systems Engineering
- Team Leadership
- Telecommunications
- Telecommunications Engineering
- Testing
- Vendor Management
- Visio
- Workforce Management
- Workforce Planning
- analitics
- robotics process automation
- PowerPoint
- Strategy
Armando Rodriguez Summary
- Armando Rodriguez, based in Dallas, TX, US, is currently a Enterprise Care Center Director at State Farm ®. Armando Rodriguez brings experience from previous roles at AT&T. Armando Rodriguez holds a 2010 - 2012 MS in Systems Engineering @ Southern Methodist University. With a robust skill set that includes Aerospace, Analysis, Automation, Back Office Operations, Budgeting and more. Armando Rodriguez has 2 emails on RocketReach.
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