ArkCX Information

ArkCX makes software that improves the customer experience. We help businesses, regardless of their size or complexity, to create better relationships with their customers. ArkCX launched as a sister brand to Winja, a consumer app that is dedicated to those who have a legitimate whinge or complaint against a business, and for businesses who want to resolve those complaints. Co-founders, Chris & Cos, launched ArkCX as a way to fiercely focus on providing businesses with customer feedback management and analysis solutions. ArkCX’s propriety software helps clients capture feedback from customers no matter where they are—mobile, social, web, in-store—and provides everyone within an organization access to this important data about their customer. Whether frontline, mid-level or executive, ArkCX gives the relevant employees, insights they need to solve issues, helps drive innovation and implement ideas that are customer-based and ultimately, creates business value. ArkCX also helps businesses improve their relationships with their employees. The first customer a business has is it’s staff, and ArkCX Founders believe positive customer experiences start with positive employee experiences. Since 2015, the team have specialized in the customer feedback industry by helping transform businesses across the financial services, telecommunications, hospitality, airlines, retail, government, professional services and technology industries. And what’s more: we love what we do.