The Commission was established in 1986 by an act of the federal Parliament. We are an independent statutory organisation and report to the federal Parliament through the Attorney-General.
Our Vision:
Human rights: everyone, everywhere, everyday
Our Mission:
Leading the promotion and protection of human rights in Australia by:
* making human rights values part of everyday life and language;
* empowering all people to understand and exercise their human rights;
* working with individuals, community, business and government to inspire action;
* keeping government accountable to national and international human rights standards;
We do this by:
* listening, learning, communicating and educating;
* being open, expert, committed and impartial;
* fostering a collaborative, diverse, flexible, respectful and innovative workplace.
Our statutory responsibilities include:
* education and public awareness
* discrimination and human rights complaints
* human rights compliance
* policy and legislative development.
The Scottish Public Services Ombudsman (SPSO) is the final stage for handling complaints about public services in Scotland. The Ombudsman deals with complaints about councils, the National Health Service, housing associations, the Scottish Government and its agencies and departments, colleges and universities and most Scottish public bodies.
The SPSO also has specific powers and responsibilities to publish complaints handling procedures and to monitor and support best practice in complaints handling (via our Complaints Standards Authority).
Apart from dealing with public service complaints, we are also the independent review service for the Scottish Welfare Fund, with the power to overturn and substitute decisions made by councils on Crisis Grant and Community Care Grant applications.
All of the SPSO's services are free and independent.