April B. Email & Phone Number

Customer Success Manager @ Roda

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April B. Location

United States

April B. Work

Customer Success Manager @ (September 2023 - Present)
Account Manager @ Resident (April 2023 - October 2023)
Customer Success Manager @ (January 2017 - January 2023)

April B. Education

The Art Institutes
Bachelor's degree (Fashion/Apparel Design)
2011-2013
Baltimore City Community College
Associate's degree (Fashion/Apparel Design)
2007-2010

April B. Skills

Account Growth and Upselling
Account Management
Account Planning
Account Sales Strategies
Advertising Campaigns
Analytical Skills
Applied Behavior Analysis
Behavior Change
Branding
Budgeting
Build Strong Relationships
Business
Business Case Preparation
Business Reviews
Business-to-Business (B2B)
CSM
Client Confidentiality
Client Contact
Client Onboarding
Client Services
Coaching
Communication
Communications Planning
Complex Sales
Confidentiality
Conflict Management
Conflict Resolution
Contract Management
Contract Negotiation
Crisis Communications
Customer Data
Customer Journey Mapping
Customer Journeys
Customer Onboarding
Customer Relationship Management (CRM)
Customer Retention
Customer Satisfaction
Customer-Focused Selling
De-escalation
Deadline Oriented
Deals
Delegation
Digital Marketing
Direct Sales
Face-to-face Communication
Financial Literacy
Internal & External Clients
Interpersonal Skills
Key Account Acquisition & Retention
Key Accounts
Key Performance Indicators
Lead Generation
Leadership
Management
Management Consulting
Marketing
Marketing Management
Marketing Materials
Marketing Strategy
Microsoft Excel
Microsoft Office
Negotiation
New Business Development
Online Advertising
Performance Metrics
Post-Sales
Presentation Skills
Problem Solving
Product Adoption
Product Knowledge
Product Service
Professional Manner
Project Management
Project Management Software
Project Planning
Prospecting Skills
Public Speaking
Relationship Development
Renewals
Research
Retention Management
Sales
Sales Management
Sales Target Management
Salesforce.com
Social Media
Software as a Service (SaaS)
Solutions Engineering
Strategic Accounts
Strategic Partnerships
Strategic Planning
Team Leadership
Teamwork
Technical Proficiency
Time Management
Timelines
Voice of the Customer
Written Communication
customer success management
verbal communication

April B. Summary

April B., based in United States, is currently a Customer Success Manager at Roda. April B. brings experience from previous roles at Resident and David's Bridal. April B. holds a 2011 - 2013 Bachelor's degree in Fashion/Apparel Design @ The Art Institutes. With a robust skill set that includes Account Growth and Upselling, Account Management, Account Planning, Account Sales Strategies, Advertising Campaigns and more. April B. has 2 emails and 4 mobile phone numbers on RocketReach.