ApproachIT Information

ApproachIT specializes in providing design, develop, implementation and support consulting services in the latest call center technologies including IPT, IPCC, ICM, CVP, Nuance, Verint, INOVA reader boards, Workforce management solutions, Verint call recording software, VXML, Genesys platform including Voicegenie IVR , Tell Me, Speechworks /Nuance, RealSpeak TTS, IBM Websphere Voice server, SIP etc. ApproachIT is a certified Cisco partner which keeps us at the forefront of Unified Communications and allows us to provide totally integrated solutions. Our engineers have an average of 10 years of experience in implementing the Cisco Unified Communications and have worked on implementations ranging from the small remote office to the enterprise environment for leading organizations in a wide range of industries. With certifications ranging from CCVP to CCIE in Voice, our engineers have been trained and certified to perform even the most complex of solutions. A Cisco solution designed and implemented by AIT's engineers - who have expert qualifications in IP telephony, network design and implementation, provides a winning solution to meet your every telecommunication needs. ApproachIT offers a portfolio of design, implementation & support services to help implement your phone system and tune the system to grow into the future. As part of consulting services we offer the following to help optimize the call center facility: Design Network infrastructure design Call processing infrastructure design. Integration of UC Applications such as Presence, Mobility, Callcenter, Conferencing. Software version evaluation Design Validation.