App2check Information

App2Check is an original and all-in-one "Voice of the Customer" suite composed by: • CX Analytics: Deep Customer Experience Analytics from multiple public and private sources • EVA: Smart Chatbot/Virtual Assistant development platform. It takes advantage of its X2Check engine, implementing Machine Learning and Natural Language Processing techniques, in order to perform high level Sentiment and Semantic Analysis of textual sources. App2check CX analytics Thanks to its multiple connectors App2check is able to extract powerful insights regarding the customer perception of products/services, from all the most relevant sources such as: Mobile apps reviews, Retail shops and Places feedbacks, posts on Facebook public pages, Twitter and Youtube comments, Product reviews from e-commerce, chats, email, comment forms and so on. EVA Chatbot/Virtual Assistant Thanks to an original development process, EVA can easily turn products/services documentation and FAQs into a Chatbot or Virtual Assistant for both Clients and Customer Care Operations. EVA’s Knowledge Base can be built and maintained without technical skills and it is possible to reach an high level of accuracy in short time.