Anurag Sharma Email & Phone Number
VP – Customer Experience and Logistics Operations @ DaMENSCH
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Anurag Sharma Location
- Bengaluru, KA, IN
Anurag Sharma Work
- VP – Customer Experience and Logistics Operations @ (October 2021 - Present)
- Customer Support Operations Manager @ (January 2019 - October 2021)
- Operations Support Manager @ (March 2018 - November 2018)
- Head of Operations | Support Center @ (March 2015 - March 2018)
- Return Management and Customer support @ Flipkart (WS Retail Pvt Ltd) (May 2011 - October 2014)
- Call Center Supervisor @ Just Dial (September 2009 - February 2010)
- Sales Executive @ World Space Satellite Radio (June 2008 - August 2009)
Anurag Sharma Education
- Sheshadripuram P U degree college
Bachelor's degree (Business/Commerce, General)
- N K S English high school
- Sheshadripuram Institute of Commerce & Mgmt
Bachelor of Commerce - BCom (Business/Commerce, General)
- NKS
Schooling
- Sheshadripuram Evening College,Sheshadripuram, Bangalore-20
Pre-University (High School)
- Chhattisgarh University
Bachelor of Commerce
Anurag Sharma Skills
- Analytics
- BOT
- Carrier Management
- Complaint Management
- Cross-Functional Team Building
- Customer Escalation Management
- Customer Experience Consulting
- Customer Experience Design
- Customer Experience Management
- Customer Satisfaction (CSAT)
- Customer Service
- Data-driven Decision Making
- English
- Escalations Management
- Executive Development
- Freshdesk
- Freshworks CRM
- Hardware Deployments
- High Performance Teams
- IT Cost Optimization
- KPI Dashboards
- Kannada
- Leadership
- Lean Operations
- Logistic Support
- Marketing
- Microsoft Excel
- Microsoft Office
- Microsoft PowerPoint
- Microsoft Word
- Multi-Channel Analytics
- Multi-level Communication
- Office Administration
- Online Support
- Operational Enhancements
- Operations Management
- Operations Support
- Photoshop
- PowerPoint
- Process Transformation
- Productivity Analysis
- Public Speaking
- Quality System Compliance
- Queue Management
- Returns Management
- Reverse Logistics
- Self-Service Solutions
- Service Redesign
- Set-up Reduction
- Standard Operating Procedure (SOP)
- Team Productivity
- Think & Act Strategically
- Voice User Interface (VUI)
- Workforce Planning
- Zendesk Sell
- New Business Development
- Vendor Management
- Business Development
Anurag Sharma Summary
- Anurag Sharma, based in Bengaluru, KA, IN, is currently a VP – Customer Experience and Logistics Operations at DaMENSCH. Anurag Sharma brings experience from previous roles at Drivezy, Instamojo, OnePlus and Flipkart (WS Retail Pvt Ltd). Anurag Sharma holds a Bachelor's degree in Business/Commerce, General @ Sheshadripuram P U degree college. With a robust skill set that includes Analytics, BOT, Carrier Management, Complaint Management, Cross-Functional Team Building and more. Anurag Sharma has 1 emails and 3 mobile phone numbers on RocketReach.
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