Antonio Pinto Email & Phone Number

Sr. Customer Experience Manager @ Netflix

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Antonio Pinto Location

São Paulo, Brazil

Antonio Pinto Work

2019 -now Sr. Customer Experience Manager @
2017 -2019 Service Director @
2016 -2016 Business Consultant @
2015 -2016 Labor Strategy Manager – Apple Retail Contact Center @
2012 -2015 Vendor Manager - Apple Online Store @
2009 -2010 Operations Director @ Tellus LA
2004 -2009 Service Delivery Director @
2002 -2004 Accounts Assistant @ The National Trust - England
2001 -2002 Full Time MBA Student @
2000 -2001 Operations Manager @
1998 -2000 Project Manager @
1998 -1998 Operations Supervisor @
1993 -1996 Administrative Manager @ GRP Publicidade Ltd

Antonio Pinto Education

University of Bath
MBA (Business)
2001-2002
Pontifícia Universidade Católica de São Paulo
BA (Business Administration)
1992-1998

Antonio Pinto Skills

BPO
Operations Management
Outsourcing
Strategic Planning
Business Strategy
Team Leadership
Call Center
Business Planning
Telecommunications
Team Management
Change Management
Negotiation
Customer Experience
New Business Development
Customer Satisfaction
Call Centers
Product Management
Program Management
Strategy
Customer Service
Project Planning
Leadership
Management
Process Improvement
E-commerce
Training
Contract Negotiation
Recruiting
Team Building
Service Delivery
CRM
Customer Relationship Management (CRM)
Project Management
Contact Centers
Business Process Outsourcing (BPO)
Customer Relationship Management Crm
Workforce
Brazilian
Self Regulation
Developing People
Expenses
Mortar
Vendors
Sales
Acting
Computing
Cares
Cost
Seats
Translation
England
Finance
Telemarketing
Executive Positions
Multiple Sites
Savings
FMCG
Capability Planning
Absenteeism
Natural Resources
Legal
Scholarships
Beauty Industry
Assessment
Procurement
250K
Revenue
Design
Digital Audio
Key Performance Indicators
First Call
Integration
Dealing
Auditing
Spanish
Brick
Latin
Public Speaking
Execution
Financial Forecasting
Wales
Languages
Forecasting
Cell
English
Healthcare
Bilingual
Reports
Organizational Restructuring
Workforce Management
Business Process Outsourcing Bpo
Offshore
Portuguese
Operational Strategy
Players
Multinational
Microsoft
Partner Communications
Cost Reduction
P&L
Identifying Opportunities
Business Partnering
Historic
Retail
The Environment
Business Expansion
Debate
Communication
Home
Business Alignment
Lead Generation
Active
Unilever
Ireland
Experian
Operations
Risk Assessment
Service Quality
Indicators
SOW
Technical Support
Project
Sarbanes Oxley Act
Contractual Agreements
Latin America
Portugal
Presentations
Media
Preserving
Spain
Responsibility
Internal Audit
Usa
Fortune
E Commerce
Attrition
Banking
Labor Issues
Portable
Tape Management
Trust
Brazil
Sourcing
International Project Management
Academic
Compliance
Labor Strategy
EMC
Business Continuity
Rate
Agents
China
Invoicing
Commerce
Budgets
Growth Management
Sales Execution
Meetings
Delivery
Mergers and Acquisitions
Program Implementation
Bridge
SMB
Apple
Business Process Outsourcing
Customer Relationship Management

Antonio Pinto Summary

Antonio Pinto, based in São Paulo, Brazil, is currently a Sr. Customer Experience Manager at Netflix. Antonio Pinto brings experience from previous roles at Mastercard, Ingresso Rápido and Apple. Antonio Pinto holds a 2001 - 2002 MBA in Business @ University of Bath. With a robust skill set that includes BPO, Operations Management, Outsourcing, Strategic Planning, Business Strategy and more. Antonio Pinto has 4 emails and 4 mobile phone numbers on RocketReach.