Antoine B. Email
Care Expert and AI Agent supervisor @ Alan
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Antoine B. Location
- Lille, FR
Antoine B. Work
- Care Expert and AI Agent supervisor @ (September 2024 - Present)
- Customer Success Operations Manager @ (October 2023 - September 2024)
- Head of Customer Care @ (September 2021 - October 2023)
- Customer Support Manager @ (December 2018 - September 2021)
- Team Leader - Customer Service Guest Specialist @ (June 2015 - December 2018)
- Customer Service Team Leader - Investigation Team @ (April 2013 - June 2015)
- Customer Service Agent - French and English markets @ (June 2012 - March 2013)
- French Teacher ( kindergarten ) @ La petite école (May 2012 - June 2012)
- Shop Manager @ Planet' Media (video games) (January 2011 - March 2012)
- Sales Representative @ Planet' Media (October 2007 - January 2011)
Antoine B. Education
- Evoluteam
Internal training at CleverConnect ("Cooperation in a team")
2022-2022 - Faculty Literacy and Languages
Bachelor Cinematographic arts (Analysis, Production and Business production)
2001-2005 - Les Feuillants High School
A level Literacy (French, English, Philosophy, History, Geography and Mathematics)
1997-2001
Antoine B. Skills
- Account Management
- Adaptability
- Administrative Management
- Agile Methodologies
- Analyse des données
- Client Relations
- Coaching
- Communication
- Compétences analytiques
- Contact Centers
- Customer Experience
- Customer Retention
- Customer Satisfaction
- Customer Service
- Dynamism
- English
- Event Management
- Event Marketing
- Event Organization
- Event Planning
- Gestion du service client
- Hard-working
- KPI Reporting
- Leadership
- Leading Meetings
- Management
- Microsoft Excel
- Microsoft Office
- Negotiation
- Online Travel
- Outstanding interpersonal communication skills
- Partnerships
- Process Improvement
- Product Marketing
- Quality Improvement
- Reactivity
- Sales Administration
- Sales Training
- Services clients
- Showcasing
- Software as a Service (SaaS)
- Team Development
- Team Leadership
- Team Management
- Time Management
- Tour Operators
- Training
- Training Delivery
- Travail d’équipe
- Travel Management
Antoine B. Summary
- Antoine B., based in Lille, FR, is currently a Care Expert and AI Agent supervisor at Alan. Antoine B. brings experience from previous roles at CleverConnect, Adictiz and Booking.com. Antoine B. holds a 2022 - 2022 Internal training at CleverConnect in "Cooperation in a team" @ Evoluteam. With a robust skill set that includes Account Management, Adaptability, Administrative Management, Agile Methodologies, Analyse des données and more. Antoine B. has 1 emails on RocketReach.
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