Anthony Roberts Email & Phone Number
Director, Contact Center Operations and Revenue Strategy
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Anthony Roberts Location
- Salt Lake City, UT, US
Anthony Roberts Work
- 2023 -now Director, Contact Center Operations and Revenue Strategy @ SHC Consulting
- 2022 -2023 Senior Director, Customer Retention and Contact Center Operations @
- 2019 -2022 Senior Director, Telesales, Retention and Customer Experience @ Frontpoint Security
- 2017 -2019 Director, Customer Renewals and Inside Sales @ Golden Hippo Media | Golden Customer Care
- 2014 -2017 Contact Center Operations and Revenue Strategy Consultant @
- 2010 -2014 Director, Inside Sales and Contact Center Operations and Retention @ ADT (VIA DEVCON/PINNACLE ACQUISITION)
- 2001 -2010 Director, North American Collections and Contact Center Operation @
Anthony Roberts Education
- University of Phoenix
Associate's degree (Business Administration and Management, General)
2000
Anthony Roberts Skills
- Data Analytics
- Data Analysis
- Customer Interaction
- Outside Sales
- Negotiation
- Stressful Situations
- Industry standards
- Customer Service Management
- Customer Relationship Management (CRM)
- Analytics
- Aging Reports
- Process Management
- Law Firms
- Relationship Building
- Customer Loyalty
- Account Management
- Contact Center Operations
- Employee Learning & Development
- Customer Service Operations
- Executive Management
- Analytical Skills
- Call Centers
- Team Building
- Customer Experience
- Team Leadership
- Sales Management
- Performance Management
- Customer Retention
- Strategic Planning
- Sales Process
- Recruiting
- Business Strategy
- Lead Generation
- Telecommunications
- Leadership Development
- Call Center Development
- Customer Satisfaction
- Operations Management
- Forecasting
- Leadership
- Cold Calling
- CRM
- Business Development
- Management
- Time Management
- Telemarketing
- Inside Sales
- Sales Presentations
- New Business Development
- Start-ups
- Solution Selling
- Outsourcing
- Selling Skills
Anthony Roberts Summary
- Anthony Roberts, based in Salt Lake City, UT, US, is currently a Director, Contact Center Operations and Revenue Strategy at SHC Consulting. Anthony Roberts brings experience from previous roles at SafeStreets USA, Frontpoint Security, Golden Hippo Media | Golden Customer Care and SHC Consulting. Anthony Roberts holds a Associate's degree in Business Administration and Management, General @ University of Phoenix. With a robust skill set that includes Data Analytics, Data Analysis, Customer Interaction, Outside Sales, Negotiation and more. Anthony Roberts has 2 emails and 11 mobile phone numbers on RocketReach.
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