Anthony Murdock Email & Phone Number
Vice President, Customer Operations @ Delta Utilities
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Anthony Murdock Location
- New Orleans, LA, US
Anthony Murdock Work
- Vice President, Customer Operations @ (November 2024 - Present)
- Director, Controls, Compliance and Risk Assurance @ (November 2021 - November 2024)
- Director, Customer Billing and Revenue Assurance @ (January 2015 - November 2021)
- Manager, Customer Billing and Revenue Management @ (January 2013 - January 2015)
- Program Manager, Program Management Office @ (January 2011 - January 2013)
- Global Billing Manager - Utilities Practice @ (January 2007 - January 2011)
- Manager, Consumer Services Contact Center @ (January 2006 - January 2007)
- Site Director - Contact Center Operations @ (January 2004 - January 2006)
- Contact Center Operations Manager @ (January 2001 - January 2004)
Anthony Murdock Education
- University of Maryland Global Campus
Master of Business Administration - (M.B.A.)
- Strayer University
Bachelor of Science - BS (Accounting)
- University of Illinois Chicago
(Pharmacy)
Anthony Murdock Skills
- Performance Metrics
- Collective Bargaining
- Dispute Resolution
- Risk Reviews
- Compliance Management
- Business Development
- Strategic Communications
- Service Delivery
- Financial Reporting
- Contact Centers
- Auditing
- Business Process Outsourcing (BPO)
- Project Delivery
- Debt Collection
- Contact Center Management
- Business Process Improvement
- Program Management
- Accounts Receivable Management
- Strategic Planning
- Financial Analysis
- Project Management
- Contract Management
- Change Management
- Natural Gas
- Risk Management
- Business Analysis
- Energy
- Business Strategy
- Account Management
- Customer Relationship Management (CRM)
- Vendor Management
- Operations Management
- Customer Experience
- Project Management Office (PMO)
- Internal Controls
- Leadership
- Training
- Contract Negotiation
- Business Relationship Management
- Collections Management
- Payment Processing
- Process Enhancement
- Onsite-Offshore Delivery Model
- Call Center Administration
- Billing Process
- Utility Industry
- Service Levels
- Optimizing Operational Policies and Procedures
- Customer Experience Management
- Expert Witness
- Predictive Analytics
- Virtual Teams
Anthony Murdock Summary
- Anthony Murdock, based in New Orleans, LA, US, is currently a Vice President, Customer Operations at Delta Utilities. Anthony Murdock brings experience from previous roles at National Grid and WGL. Anthony Murdock holds a Master of Business Administration - (M.B.A.) @ University of Maryland Global Campus. With a robust skill set that includes Performance Metrics, Collective Bargaining, Dispute Resolution, Risk Reviews, Compliance Management and more. Anthony Murdock has 1 emails and 1 mobile phone numbers on RocketReach.
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