Anthony Murdock Email & Phone Number
Vice President, Customer Operations @ Delta Utilities
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Anthony Murdock Location
- New Orleans, LA, US
Anthony Murdock Work
- 2024 -now Vice President, Customer Operations @
- 2021 -2024 Director, Controls, Compliance and Risk Assurance @
- now Director, Customer Billing and Revenue Assurance @
- 2013 -2015 Manager, Customer Billing and Revenue Management @
- 2011 -2013 Program Manager, Program Management Office @
- 2007 -2011 Global Billing Manager - Utilities Practice @
- 2006 -2007 Manager, Consumer Services Contact Center @
- 2004 -2006 Site Director - Contact Center Operations @
- 2001 -2004 Contact Center Operations Manager @
Anthony Murdock Education
- University of Maryland University College
- Strayer University
- University of Illinois Chicago
Anthony Murdock Skills
- Performance Metrics
- Collective Bargaining
- Dispute Resolution
- Risk Reviews
- Compliance Management
- Business Development
- Strategic Communications
- Service Delivery
- Financial Reporting
- Contact Centers
- Auditing
- Business Process Outsourcing (BPO)
- Project Delivery
- Debt Collection
- Contact Center Management
- Business Process Improvement
- Program Management
- Accounts Receivable Management
- Strategic Planning
- Financial Analysis
- Project Management
- Contract Management
- Change Management
- Natural Gas
- Risk Management
- Business Analysis
- Energy
- Business Strategy
- Account Management
- Customer Relationship Management (CRM)
- Vendor Management
- Operations Management
- Customer Experience
- Project Management Office (PMO)
- Internal Controls
- Leadership
- Training
- Contract Negotiation
- Business Relationship Management
- Collections Management
- Payment Processing
- Process Enhancement
- Onsite-Offshore Delivery Model
- Call Center Administration
- Billing Process
- Utility Industry
- Service Levels
- Optimizing Operational Policies and Procedures
- Customer Experience Management
- Expert Witness
- Predictive Analytics
- Virtual Teams
Anthony Murdock Summary
- Anthony Murdock, based in New Orleans, LA, US, is currently a Vice President, Customer Operations at Delta Utilities. Anthony Murdock brings experience from previous roles at National Grid and WGL. Anthony Murdock holds a University of Maryland University College. With a robust skill set that includes Performance Metrics, Collective Bargaining, Dispute Resolution, Risk Reviews, Compliance Management and more. Anthony Murdock has 1 emails and 1 mobile phone numbers on RocketReach.
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