Anthea Taylor Email
QM and Analytics Consultant @ Calabrio, Inc.
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Anthea Taylor Location
- Toronto, ON, CA
Anthea Taylor Work
- 2021 -now QM and Analytics Consultant @
- 2020 -2021 WFM Senior Consultant @
- 2011 -2018 Director, Enterprise Workforce Planning @
- 2008 -2011 Director, Business Transformation @
- 2005 -2006 Interim, Director Service Delivery @
- 2004 -2008 Senior Manager, WFM and Real Estate Planning @
- 2002 -2004 Senior Manager, WFM and CRM Planning @
- 2000 -2002 Field Consultant, Call Centre Management @
- 1999 -2000 Manager @
Anthea Taylor Education
- York University - Schulich School of Business
Distinguished Leadership University
2005-2006 - Concordia University 1993-1995
- Dawson College 1990-1992
Anthea Taylor Skills
- Workforce Management
- Staffing Analysis
- Call Center Development
- Outsourcing Management
- Call Center
- Customer Experience
- Change Management
- Process Improvement
- Vendor Management
- Business Transformation
- BPO
- Relationship Management
- Business Process Re-engineering
- Outsourcing
- Strategic Planning
- Project Management
- Call Centers
- Business Analysis
- Management
- Strategy
- Contact Centers
- CRM
- Service Delivery
- Leadership
- Enterprise Software
- Communications
- Sales
- Business Process Re Engineering
- Telecommunications
- Support
- Microsoft Office
- Technical Support
- Wireless
Anthea Taylor Summary
- Anthea Taylor, based in Toronto, ON, CA, is currently a QM and Analytics Consultant at Calabrio, Inc.. Anthea Taylor brings experience from previous roles at Various Companies, Rogers Communications, American Express and American Express Global Business Travel. Anthea Taylor holds a 2005 - 2006 Distinguished Leadership University @ York University - Schulich School of Business. With a robust skill set that includes Workforce Management, Staffing Analysis, Call Center Development, Outsourcing Management, Call Center and more. Anthea Taylor has 2 emails on RocketReach.
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