Annette John Email
Leadership Director @ CPM International Contact Centre - Barcelona
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Annette John Location
- Barcelona, CT, ES
Annette John Work
- Leadership Director @ (January 2020 - Present)
- Business Unit Director @ (October 2016 - Present)
- Director of Customer Services @ (July 2014 - October 2016)
- Interim Head of 111 Service @ (February 2014 - July 2014)
- Interim Contingency Service Director @ NHS Direct (March 2013 - February 2014)
- Regional Operations Director @ NHS Direct (September 2012 - February 2013)
- Contact Centre Consultant @ (August 2012 - September 2012)
- Director @ Customer Experience and Contact Centre Consultancy (July 2012 - Present)
- Customer Service Director @ (October 2010 - July 2012)
- Head of Customer Services @ (August 2008 - July 2012)
- General Manager - Contact Centre @ Ventura (June 2007 - June 2008)
- Head of Customer Care Centre @ Patientline (July 2005 - May 2007)
- Head of Customer Services @ Tw4 (December 2004 - June 2005)
- General Manager Expedia Division @ (December 2003 - December 2004)
- Operations Director @ (September 2000 - February 2002)
- Customer Services Director @ Dorling Kindersley (July 1999 - August 2000)
- Member Services Director @ Britannia Music Company (January 1994 - July 1999)
Annette John Education
- University of Leicester
Masters (Management)
2003-2007
Annette John Skills
- Account Management
- Artificial Intelligence (AI)
- B2B
- Business Development
- Business Process
- Business Process Improvement
- Business Strategy
- Business Transformation
- CRM
- Call Center
- Call Centers
- Change Management
- Coaching
- Contact Centers
- Customer Experience
- Customer Relationship Management (CRM)
- Customer Service
- Digital
- Digital Transformation
- E-Commerce
- Employee Engagement
- Human Resources
- Leadership
- Management
- Operations Management
- Outsourcing
- Performance Improvement
- Performance Management
- Process Improvement
- Project Delivery
- Project Management
- Project Planning
- Quality Assurance
- Relationship Management
- Sales
- Sales Management
- Service Delivery
- Service Management
- Sourcing
- Stakeholder Management
- Strategic Partnerships
- Strategic Planning
- Strategy
- Team Leadership
- Team Management
- Transformation
- Workforce Management
Annette John Summary
- Annette John, based in Barcelona, CT, ES, is currently a Leadership Director at CPM Barcelona. Annette John brings experience from previous roles at CPM Barcelona, Parliamentary and Health Service Ombudsman, Care Uk and NHS Direct. Annette John holds a 2003 - 2007 Masters in Management @ University of Leicester. With a robust skill set that includes Account Management, Artificial Intelligence (AI), B2B, Business Development, Business Process and more. Annette John has 1 emails on RocketReach.
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