Anna Woods Email

Executive Manager, Customer and Broker Service (Customer Experience and Growth, CGU and WFI) @ IAG

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Anna Woods Location

Melbourne, VIC, AU

Anna Woods Work

Executive Manager, Customer and Broker Service (Customer Experience and Growth, CGU and WFI) @ (July 2025 - Present)
Executive Consultant (Customer Experience) @ (September 2025 - Present)
Executive Consultant (Customer Experience) @ (January 2024 - January 2024)
Head of Customer Advocacy @ (January 2022 - January 2024)
Executive Manager Customer Operations @ (January 2018 - January 2021)

Anna Woods Education

Qualtrics
Mastering CX Excellence (Data, tech & insights)
2024-2024
Australian Institute of Company Directors
GAICD
2018-2018
Massachusetts Institute of Technology
Digital Business Transformation Program
2018-2018
Monash University
Master of Business Management
2001-2003
Monash University
Postgraduate Diploma HR Management
University of Melbourne
Bachelor's degree (Industrial and Organisational Psychology)

Anna Woods Skills

Agile Leadership
Artificial Intelligence (AI)
Board Presentations
Board of Directors Reporting
Build Strong Relationships
Business Analysis
Business Development
Business Ethics
Business Process Improvement
Business Strategy
Business Transformation
Change Management
Complaint Governance, Strategy and Management
Complaint Governance, Strategy and Operations
Complaint Management
Complaints Strategy and Governance
Compliance Management
Consumer Group Liaison
Contact Center Management
Contact Centre Management
Corporate Finance
Corporate Governance
Corporate Strategy
Credit Management
Cross-functional Team Leadership
Culture Change
Customer Acquisition
Customer Advocacy
Customer Credit and Collections Management
Customer Data
Customer Excellence
Customer Experience
Customer Experience Automation
Customer Experience Design
Customer Experience Management
Customer Experience Strategy and Operations
Customer Experience Transformation
Customer Experience and Digital Design
Customer Experience and Digital Transformation
Customer Experience and Operations Strategy
Customer Feedback Strategy
Customer Inclusion
Customer Insight
Customer Onboarding Management
Customer Relations
Customer Retention and Growth
Customer Service Excellence
Customer Service Management
Customer Service Operations
Customer Service, Credit and Operations Management
Digital Innovation
Digital Product Owner
Digital Strategy
Digital Transformation
Dispute Resolution Management
Enterprise Risk Management
Ethical Decision Making
Executive Coaching
Financial Oversight
Financial Services
Go-to-Market Strategy
Governance, Risk Management, and Compliance (GRC)
Growth Strategy
HR Management
IT Accessibility
Innovation and Improvement
Leadership
Leadership Development
Lean Management
Legal and ethical
Long-term Vision
Management
Management Consulting
Operational Excellence
Operational Risk Management
Operations Management
Organizational Consulting
Organizational Development
Overseas Experience
Performance Monitoring
Product Innovation
Product Management
Regulatory Affairs
Regulatory Compliance
Relationship Building
Retail Banking
Risk Management
Risk and Compliance Management
Service Design
Six Sigma Green Belt
Stakeholder Engagement
Stakeholder Management
Strategic Business Advice
Strategic Consulting
Strategic Leadership
Strategic Planning
Strategy
Talent Strategy
Voice of the Customer
Vulnerable Customer Strategy

Anna Woods Summary

Anna Woods, based in Melbourne, VIC, AU, is currently a Executive Manager, Customer and Broker Service (Customer Experience and Growth, CGU and WFI) at IAG. Anna Woods brings experience from previous roles at Insync, Make-A-Wish Australia, Bank First and REA Group. Anna Woods holds a 2024 - 2024 Mastering CX Excellence in Data, tech & insights @ Qualtrics. With a robust skill set that includes Agile Leadership, Artificial Intelligence (AI), Board Presentations, Board of Directors Reporting, Build Strong Relationships and more. Anna Woods has 2 emails on RocketReach.