Anna W. Email
IT Helpdesk Manager @ Inline Electric & Lighting
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Anna W. Location
- Cullman, AL, US
Anna W. Work
- IT Helpdesk Manager @ (July 2026 - Present)
- IT and ERP Support @ (April 2025 - July 2026)
- IT Operations and Support Leader @ (February 2024 - April 2025)
- IT Service Delivery Manager - Americas @ (March 2023 - February 2024)
- IT Service Delivery Supervisor - Americas @ (May 2022 - March 2023)
- IT Administrator @ (January 2019 - May 2022)
- Project Coordinator @ (May 2018 - January 2019)
Anna W. Education
- University of Alabama at Birmingham
Master's degree (Management Information Systems)
2017-2018 - The University of Alabama
Bachelor's degree (Communicative Disorders)
2013-2016
Anna W. Skills
- Account Management
- Active Directory
- Analytical Skills
- Asset Management
- Budget Development
- Cisco Meraki
- Communication
- Computer Science
- Cost-Benefit Analysis
- Customer Satisfaction
- Customer Service
- Help Desk Support
- IT Infrastructure Operations
- IT Leadership
- IT Management
- IT Service Management
- ITIL
- Incident Management
- Information Technology
- Infrastructure
- Knowledge Sharing
- Microsoft 365
- Microsoft Azure
- Microsoft Exchange
- Microsoft Outlook
- Microsoft Products
- Microsoft Servers
- Network Troubleshooting
- Operations
- Organization Skills
- Problem Management
- Problem Solving
- Project Coordination
- Project Management
- Remote Troubleshooting
- Resource Allocation
- SAP ERP
- Service Desk
- Service Levels
- ServiceNow
- ServiceNow Administration
- Software Asset Management
- System Administration
- System Maintenance
- Team Leadership
- Team Management
- Technical Support
- Ticketing Systems
- Troubleshooting
- User Stories
- Vendor Management
- Windows
Anna W. Summary
- Anna W., based in Cullman, AL, US, is currently a IT Helpdesk Manager at Inline Lighting & Electric Supply Co.. Anna W. brings experience from previous roles at Inline Lighting & Electric Supply Co., Joe Hudson's Collision Center and Reliance Worldwide Corporation. Anna W. holds a 2017 - 2018 Master's degree in Management Information Systems @ University of Alabama at Birmingham. With a robust skill set that includes Account Management, Active Directory, Analytical Skills, Asset Management, Budget Development and more.
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