2014 -2015 Training Consultant (ITIL certified) and Quality Assurance @
2012 -2014 Training Lead @
2007 -2011 Senior Communications and Product Trainer @
2005 -2007 Operations Team Lead @
2004 -2005 Customer Service Representative @
2000 -2004 Service Crew @
Anna Vea Education
University of Santo Tomas
BS Fine Arts (Interior Design)
University of Makati
BA Political Science
Anna Vea Skills
Content Design
Presentation Skills
Creative Problem Solving
Leadership Development
Business Process Improvement
Customer Support
Interpersonal Skills
People Management
Talent Management
Needs Analysis
strong supervisory and performance management skills
Conflict Analysis
Conflict Resolution
Customer Service
presentation and facilitation skills
Curriculum Development
Process Quality Improvement
Call Centers
Management
Interviews
Quality Assurance
Talent Acquisition
Program Management
Analysis
Customer Satisfaction
BPO
Performance Management
Training
Customer Experience
Team Management
Coaching
Customer Service Management
Team Leadership
Customer Service Operations
Customer Service Training
Teamwork
Communication
Leadership
Training & Development
Training Delivery
Call Center Development
Operations Process Improvement
Call Center Administration
Employee Engagement
Customer Service Representatives
Process Improvement
Administration
Training Needs Analysis
Global Customer Service
Process Implementation
Anna Vea Summary
Anna Vea, based in Pasig, NCR, PH, is currently a Head of Human Resources at Cathay Land Inc.. Anna Vea brings experience from previous roles at Cathay Land Inc., Sharesource, Atticus Advisory Solutions Inc. and AHA! Behavioral Design. Anna Vea holds a BS Fine Arts in Interior Design @ University of Santo Tomas. With a robust skill set that includes Content Design, Presentation Skills, Creative Problem Solving, Leadership Development, Business Process Improvement and more. Anna Vea has 1 emails on RocketReach.
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