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Anna Todd Location
United Kingdom
Anna Todd Work
Head of Service Excellence @ (December 2025 - Present)
Servicing Transformation Lead @ (March 2024 - December 2025)
Associate Director - UK Servicing @ Zopa (January 2023 - March 2024)
Director Service and Support Optimisation - Interim @ (July 2022 - January 2023)
Head of Service and Support Optimisation @ (September 2021 - August 2022)
Director Global Customer Contact @ (November 2019 - September 2021)
Head of Sales and Service Which? @ (January 2017 - November 2019)
Head of Customer Services @ Partnership (July 2012 - December 2016)
Freelance Consultant @ Independent Consulting (December 2011 - July 2012)
Director Of Operations @ Fast Trak Solutions Ltd (October 2009 - September 2011)
Head of Operations @ PlusOne Insurance Services (September 2007 - September 2009)
Site Director - Kingston @ Sitel UK (April 2006 - July 2007)
Anna Todd Education
Higher Education
(English, Sociology, English Literature)
Anna Todd Skills
Contact Centers
Call Center
Outsourcing
Performance Management
Operations Management
Leadership
Financial Services
Training
Insurance
Customer Service
Customer Experience
Workforce Management
BPO
Telemarketing
Coaching
Process Improvement
Relationship Management
Employee Engagement
Team Leadership
Training Delivery
Management
Business Analysis
Team Management
Social Media
New Business Development
Sales
Microsoft Word
Services
Human Resources
Microsoft Office
Communication
Stakeholder Management
Call Centers
People Management
Strategy
Anna Todd Summary
Anna Todd, based in United Kingdom, is currently a Head of Service Excellence at Foresters Financial. Anna Todd brings experience from previous roles at Foresters Financial, Zopa and Post Office Ltd. Anna Todd holds a Higher Education. With a robust skill set that includes Contact Centers, Call Center, Outsourcing, Performance Management, Operations Management and more. Anna Todd has 1 emails and 1 mobile phone numbers on RocketReach.
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