Anna Pak Email & Phone Number
Head of Customer Experience and Quality Division @ Credit Agricole Ukraine
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Anna Pak Location
- Ukraine
Anna Pak Work
- 2019 -now Head of Customer Experience and Quality Division @
- 2018 -2019 Customer Experience Leader @
- 2017 -2018 End-to-End Process Leader @
- 2014 -2017 Project Manager Reengineering @
- 2011 -2014 Strategic Financial Planning Manager @
- 2007 -2011 Senior Financial Analyst @
- 2006 -2007 Senior Financial Planning Analyst (direct subordination to CFO) @ Renaissance Capital Consumer Finance Bank Ukraine
- 2004 -2006 Product Manager (Corporate Division) @ Raiffeisen Bank Ukraine
- 2002 -2004 Work placement and Graduation Assignment , Treasury Department @ DBV Verzekeringen N.V. (DBV Winterthur Insurances - Credit Suisse Group member)
Anna Pak Education
- HU University of Applied Sciences Utrecht (Hogeschool Utrecht) 2000-2004
Anna Pak Skills
- Cost Models
- Analytical Skills
- Stakeholder Relations
- Timelines
- Attention to Detail
- Strategic Initiatives
- Cross-team Collaboration
- Customer Success
- Organizational Development
- Strategy
- Creativity and Innovation
- Training
- Change Initiatives
- Change Management
- Culture Change
- Long-term Vision
- Negotiation
- Research Skills
- Teamwork
- Team Management
- Strategy Implementation
- Quality Control
- Problem Solving
- Customer Satisfaction
- Communication
- Cross-functional Team Leadership
- Team Leadership
- Leadership
- Customer Experience
- Customer Journeys
- Lean Six Sigma
- Process Engineering
- Business Process Mapping
- Process Optimization
- PowerPoint
- Design Thinking
- Management
- Presentations
- Visual Communication
- Facilitation
- Benchmarking
- KPI Reports
- KPI Dashboards
- Customer Journey Mapping
- BPMN
- Organizational Reengineering
- Partcipative design
- Voice of the Customer
- User Experience (UX)
- Service Design
- Project Management
- Research
- Treasury
- Strategic Planning
- Banking
- Mortgage Lending
- Financial Modeling
- Competitive Analysis
- Valuation Modeling
- Financial Structuring
- Financial Analysis
- Corporate Finance
- Strategic Financial Planning
- Analysis
- Risk Management
- DCF Valuation
- Business Efficiency
- Finance
- Insurance
- User Experience Ux
- User Experience
Anna Pak Summary
- Anna Pak, based in Ukraine, is currently a Head of Customer Experience and Quality Division at Credit Agricole Ukraine. Anna Pak brings experience from previous roles at Ukrsibbank and Alfa Bank Ukraine. Anna Pak holds a 2000 - 2004 HU University of Applied Sciences Utrecht (Hogeschool Utrecht). With a robust skill set that includes Cost Models, Analytical Skills, Stakeholder Relations, Timelines, Attention to Detail and more. Anna Pak has 2 emails and 1 mobile phone numbers on RocketReach.
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Top Credit Agricole Ukraine Employees
Carlos de Cordoue
CEO
Kyiv, UA
Viacheslav Ozerov
Head of Financial Markets Department
Kyiv, Kyiv city, UA
Dmitriy Kovalenko
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Kyiv, Kyiv city, UA
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