Anna Lilja Email & Phone Number
Business Analyst @ Sopra Steria
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Anna Lilja Location
- Helsingborg, SE
Anna Lilja Work
- Business Analyst @ (January 2026 - Present)
- Business Support Specialist @ (December 2024 - January 2026)
- Business Support Specialist @ (January 2021 - December 2024)
- Support Manager @ (December 2016 - December 2020)
- Support Specialist - Problem Manager @ (January 2013 - November 2016)
- Support Manager @ (December 2009 - January 2013)
- Support Responsible North America @ (March 2007 - October 2009)
- Helpdesk Analyst @ (February 2006 - April 2007)
- Helpdesk System Admininstrator @ (October 2001 - November 2005)
Anna Lilja Education
- Linnaeus University
Business Administration
2011-2011 - Malmö Yrkeshögskola
IT
1999-2001
Anna Lilja Skills
- Affärskrav
- Analytical Skills
- Analytics
- Analytisk förmåga
- Användarberättelser
- Artificial Intelligence for Business
- BMC Remedy
- Change Management
- Communication
- Customer Service
- Data Analysis
- English
- Felsökning
- Generative AI Tools
- Help Desk Support
- Hjälp
- IT
- IT Governance
- IT Management
- IT Operations
- IT Service Delivery
- IT Service Management
- IT Strategy
- ITIL
- ITIL Certified
- ITIL v3 Foundations Certified
- Incident Management
- International Teams
- Intressentstyrning
- JJRA
- Key Performance Indicators
- Microsoft Excel
- Microsoft Office
- Microsoft Word
- Problem Management
- Problemlösning
- Process Management
- Productivity Improvement
- Produktkrav
- Project Management
- Prompt Engineering
- Service Delivery
- Service Management
- ServiceNow
- ServiceNow Administration
- SharePoint
- Sla
- Support Management
- Support Services Management
- Teamwork
- Training
Anna Lilja Summary
- Anna Lilja, based in Helsingborg, SE, is currently a Business Analyst at Sopra Steria. Anna Lilja brings experience from previous roles at Infosys and IKEA. Anna Lilja holds a 2011 - 2011 Business Administration @ Linnaeus University. With a robust skill set that includes Affärskrav, Analytical Skills, Analytics, Analytisk förmåga, Användarberättelser and more. Anna Lilja has 3 emails and 1 mobile phone numbers on RocketReach.
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