Anna Henderson Email
Head of Complaints Business Improvement @ PA Housing
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Anna Henderson Location
- Walton-on-Thames, GB
Anna Henderson Work
- Head of Complaints Business Improvement @ (October 2025 - Present)
- Complaints Business Improvement Lead @ (February 2025 - October 2025)
- Escalation Lead @ (June 2023 - February 2025)
- CRM Analyst @ (April 2019 - August 2023)
- HMS and CRM Analyst @ (April 2018 - April 2019)
- Lettings and Housing Moves Manager @ PA Housing limited (July 2013 - April 2018)
- Lettings Officer @ Richmond upon Thames Churches Housing Trust (July 2007 - June 2013)
- Housing Services @ Elmbridge Housing Trust (February 2004 - July 2007)
Anna Henderson Education
- BCS, The Chartered Institute for IT
Certificate in Benefits Management and Business Acceptance (Business Analysis)
2021-2021 - Chartered Management Institute
level 5 Certificate in Management and Leadership
2017-2018 - Chartered Management Institute
(level 3 certificate in improving team performance)
2015-2016 - Royal Holloway, University of London
Masters (medieval history)
1998-2002 - Falmouth College of Arts
Foundation Diploma Art and Design
1997-1998
Anna Henderson Skills
- Microsoft Office
- Customer Service
- Excel
- Research
- Customer Relations
- Policy
- Change Management
- Performance Management
- Lettings
- Public Sector
- Contract Negotiation
- Strategic Planning
- Management
- Social Housing
- Project Management
- Microsoft Excel
- Governance
- Public Policy
Anna Henderson Summary
- Anna Henderson, based in Walton-on-Thames, GB, is currently a Head of Complaints Business Improvement at PA Housing. Anna Henderson brings experience from previous roles at PA Housing. Anna Henderson holds a 2021 - 2021 Certificate in Benefits Management and Business Acceptance in Business Analysis @ BCS, The Chartered Institute for IT. With a robust skill set that includes Microsoft Office, Customer Service, Excel, Research, Customer Relations and more. Anna Henderson has 2 emails on RocketReach.
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