Anna Ferrari Email
Customer Success Lead @ Klaaryo
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Anna Ferrari Location
- Italy
Anna Ferrari Work
- Customer Success Lead @ (April 2026 - Present)
- Head of Customer Success @ (October 2023 - March 2026)
- Head of Customer Success @ Ofcourseme (September 2023 - March 2026)
- Customer Success Manager @ Ofcourseme (January 2022 - September 2023)
- Project Manager @ (May 2019 - December 2021)
- Sales Project Manager @ (July 2016 - May 2019)
- Customer Relations Officer @ (July 2015 - July 2016)
- Italian Teacher @ (September 2014 - July 2015)
- Front Office Agent @ (April 2013 - September 2014)
- Italian Teaching Assistant @ (September 2011 - July 2012)
Anna Ferrari Education
- University of California, Irvine Division of Continuing Education
Project Management
2017-2018 - Université Jean Moulin (Lyon III)
Master’s Degree (Master MEEF - Métiers de l’Enseignement, de l’Éducation et de la Formation)
2014-2016 - IHMA - INTERNATIONAL HOSPITALITY MANAGEMENT ACADEMY
Master in International Hotel & Tourism Management (Revenue Management Specialization)
2014-2014 - Alma Mater Studiorum – Università di Bologna
Foreign Languages and Literatures (French Studies, German Studies)
2009-2013 - Alma Mater Studiorum – Università di Bologna
Bachelor's degree (Foreign Languages and Literatures, General)
2009-2013 - Université Toulouse - Jean Jaurès
Langues et Littératures Etrangères (Erasmus Programme)
2010-2011 - Alliance Française de Paris
DALF C2 (Teaching French as a Second or Foreign Language, French Language and Literature)
2014 - IHMA - INTERNATIONAL HOSPITALITY MANAGEMENT ACADEMY
Master's Degree
- University of Bologna Law Review
Foreign Languages and Literatures (General)
Anna Ferrari Skills
- Customer Needs Analysis
- Upselling & Cross-selling
- Abilità informatiche
- Account Expansion Strategy
- Account Growth & Expansion
- Account Management
- Automation & Scalability
- Business Expansion
- Business Process Improvement
- Business Reviews
- Business Strategy
- CS Operations (CS Ops)
- CSM
- Churn Management
- Coaching & Mentoring
- Communication
- Communication & Presentation Skills
- Comunicazione orale
- Contract Negotiation
- Creazione di valore aggiunto per i clienti
- Cross-functional Collaboration
- Cross-functional Collaborations
- Cross-functional Team Leadership
- Customer Advocacy
- Customer Engagement
- Customer Engagement & Advocacy
- Customer Experience
- Customer Follow-up
- Customer Health Scoring
- Customer Journey Mapping
- Customer Onboarding
- Customer Relationship Management (CRM)
- Customer Retention
- Customer Satisfaction
- Customer Service Management
- Customer Success
- Customer Success Strategy
- Customer Support
- Data Analysis
- Data Analysis / SQL
- Data Mining
- Data Storytelling
- Data Visualization
- Data-driven Decision Making
- English
- French
- GTM Collaboration
- German
- Gestione del ciclo dei ricavi
- Gestione hotel
- Insurance
- Language Skills
- Management
- Microsoft Office
- Negotiation
- Net revenue retention (NRR)
- Onboarding
- Optimization
- Performance di vendita
- Presentazioni
- Problem Solving
- Process Automation
- Process Optimization
- Process Optimization & Workflow Automation
- Product Adoption
- Product Feedback Loops
- Product Knowledge & Training
- Product Launch
- Product Management
- Project Delivery
- Project Implementation
- Project Management
- Project Planning
- R (Programming Language)
- Renewals
- Reporting & Forecasting (Excel)
- Requirements Gathering
- RevOps
- Sales
- Sales & Marketing
- Sales Management
- Salesforce.com
- Software as a Service (SaaS)
- Stakeholder Management
- Statistical Data Analysis
- Strategia di vendita
- Strategic Partnerships
- Teaching
- Team Collaboration
- Team Leadership
- Team Leadership and Coaching
- Team Management
- Technical Support
- Translation
- Trascrizione
- Troubleshooting
- Upselling
- Value Realization
- Research
- Microsoft Excel
- SugarCRM
- Proofreading
- Hotel++
- Italian
- Lesson Planning
- Receptionist Duties
- Product Marketing
- Customer Relationship Management Crm
- Relationship Marketing
- International Relations
- Process Control
- Customer Service
- Benchmarking
- Teamwork
- Customer Relationship Management
Anna Ferrari Summary
- Anna Ferrari, based in Italy, is currently a Customer Success Lead at Klaaryo. Anna Ferrari brings experience from previous roles at Edflex Italia, Ofcourseme and Translated. Anna Ferrari holds a 2017 - 2018 Project Management @ University of California, Irvine Division of Continuing Education. With a robust skill set that includes Customer Needs Analysis, Upselling & Cross-selling, Abilità informatiche, Account Expansion Strategy, Account Growth & Expansion and more. Anna Ferrari has 1 emails on RocketReach.
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