Ann Thumbi Email
Customer Experience Manager
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Ann Thumbi Location
- Nairobi, KE
Ann Thumbi Work
- Customer Experience Manager @ Logie Inc. (January 2024 - Present)
- Customer Support Specialist at Logie.ai @ (January 2024 - Present)
- Customer Support Specialist at SPEX Group Kenya Limited @ SPEX Group Kenya Limited (January 2022 - January 2023)
- Customer Support Representative @ Xsmart Group LTD (January 2022 - January 2023)
- Digital Marketing Specialist @ STORY MAX MEDIA KE (October 2020 - September 2022)
- Media Specialist @ Storymax Media (January 2020 - January 2021)
Ann Thumbi Education
- Kenya Methodist University
Bachelor's Degree (Counseling Psychology)
- Mount Kenya University - MKU
Ann Thumbi Skills
- Brand Awareness
- CRM Integration
- Client Follow-Up
- Client Issue Resolution
- Conflict Management
- Conflict Resolution
- Counseling Psychology
- Creator Support
- Cross-team Collaboration
- Customer Engagement
- Customer Experience
- Customer Experience Consulting
- Customer Relationship Management
- Customer Satisfaction
- Customer Service
- Customer Support
- Data-driven Decision Making
- Digital Activation
- Digital Marketing Media
- Google Analytics
- Infor CRM
- Issue Resolution Management
- On-call Support
- Online Advertising
- Problem Solving
- Product Innovation
- Search Engine Optimization (SEO)
- Service Improvement Plans
- Social Media
- Test Time Reduction
- Time Management
- User Adoption
- User Feedback Analysis
- Zendesk
- Zoho CRM
- effective communication
- effective communication
- technical troubleshooting
Ann Thumbi Summary
- Ann Thumbi, based in Nairobi, KE, is currently a Customer Experience Manager at Logie Inc.. Ann Thumbi brings experience from previous roles at Logie Inc, SPEX Group Kenya Limited, Xsmart Group LTD and STORY MAX MEDIA KE. Ann Thumbi holds a Bachelor's Degree in Counseling Psychology @ Kenya Methodist University. With a robust skill set that includes Brand Awareness, CRM Integration, Client Follow-Up, Client Issue Resolution, Conflict Management and more.
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