2019 -2021 Manager of Dispatch and Scheduling IntelliRide Transdev North America @
2018 -2019 Manager of Customer Contact Center @
2009 -2017 Verizon Business Expedite Manager @
2007 -2009 Project Manager Verizon Dispatch Resource Center Staff Support @
1998 -2007 Supervisor, Verizon Repair Resolution Center @
1998 -1999 Customer Service Assistant, Verizon Repair Resolution Center @
Ann Thomson Education
Northeastern University
Bachelor's degree (Organizational Leadership)
Northern Essex Community College
Associate's degree (General Studies)
Northeastern University
Bachelor's degree (Business Leadership)
Northeastern University
Bachelor's degree (Business and Leadership)
Ann Thomson Skills
Telecommunications
VoIP
Process Improvement
Call Centers
Vendor Management
Program Management
Team Leadership
Business Process Improvement
Contact Centers
Team Building
Customer Service
Management
Voice over IP (VoIP)
Project Management
Leadership
Cross-functional Team Leadership
Microsoft Office
Troubleshooting
Managed Services
Voice Over Ip Voip
Cross Functional Team Leadership
Voice Over Ip
Ann Thomson Summary
Ann Thomson, based in Haverhill, MA, US, is currently a Training and Development at HB Software. Ann Thomson brings experience from previous roles at North Reading Transportation, Transdev North America, JN Phillips Auto Glass and Verizon. Ann Thomson holds a Bachelor's degree in Organizational Leadership @ Northeastern University. With a robust skill set that includes Telecommunications, VoIP, Process Improvement, Call Centers, Vendor Management and more. Ann Thomson has 1 emails and 1 mobile phone numbers on RocketReach.
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