2011 -
2015 Information Technology Service Desk Manager ComDoc Xerox @
2000 -
2011 Enterprise Voice and Data Manager @
1993 -
2000 Telecommunications Technical Support Tier 3 @
Ann P Education
Kent State University
BA (Communications)
Ann P Skills
Service Desk
Financial Results
Key Performance Indicators
Client Services
Continuous Improvement
Information Technology
Service Delivery
Microsoft Outlook
Cisco VoIP
Cisco Call Manager
Call Center Administration
Team Leadership
Blackberry Enterprise Server
Telecommunications
Teleconferencing
Legacy PBX install/design
Customer Service
Project Management
Project Coordination
Polycom Video Conferencing
OSHA Certified
Operating Budgets
iPhone Support
iPad Support
VoIP
Sales
Technical Support
WAN
Process Improvement
Integration
Account Management
Direct Sales
Management
Troubleshooting
Networking
Cisco Technologies
Customer Engagement
Training
Software Installation
Leadership
IT Management
Strategic Planning
Sales Process
Active Directory
IT Operations
Team Building
Call Centers
Customer Insight
Cisco Systems Products
Wide Area Network (WAN)
Voice over IP (VoIP)
Ann P Summary
Ann P, based in Akron, OH, US, is currently a IT Support Service Senior Manager at The Clorox Company. Ann P brings experience from previous roles at GOJO Industries, ComDoc, Inc., Babcock & Wilcox and Black Box. Ann P holds a BA in Communications @ Kent State University. With a robust skill set that includes Service Desk, Financial Results, Key Performance Indicators, Client Services, Continuous Improvement and more. Ann P has 1 emails and 1 mobile phone numbers on RocketReach.
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