Ann Gilmour Email
Third Party Risk Lead @ Financial Conduct Authority
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Ann Gilmour Location
- Dunfermline, GB
Ann Gilmour Work
- Third Party Risk Lead @ (August 2024 - Present)
- Director Customer Operations @ (January 2023 - July 2024)
- Director of Risk and Supplier Oversight @ (November 2020 - December 2022)
- Head of Supplier Risk Management @ (January 2020 - November 2020)
- Head of Customer Risk Oversight and Assurance @ (May 2019 - January 2020)
- Head of Customer Resolution @ (January 2017 - April 2019)
- Head of Improvement and Implementation, Customer Service and Operations, CPB Services @ (October 2014 - December 2016)
- Head of Risk Transformation - Group Operations @ (December 2013 - October 2014)
- Head of Risk - Chief Operating Office @ (April 2012 - December 2013)
- Head of Risk Business Services Ireland @ (April 2007 - April 2012)
- Head of Risk Customer Service Centres and Telephony @ (April 2005 - April 2007)
- Head of Risk Telephony @ (September 2002 - April 2005)
Ann Gilmour Education
- Edinburgh Napier University
Membership Chartered institute of Bankers in Scotland ( Financial and Banking Services)
1990-1995 - St Columbas High School, Dunfermline 1983-1989
Ann Gilmour Skills
- Anti Money Laundering
- Banking
- Build Strong Relationships
- Business Analysis
- Business Process Improvement
- Business Transformation
- Change Management
- Client Services
- Commercial Banking
- Communication
- Complaint Management
- Compliance
- Conducting Interviews
- Contact Centers
- Continuous Improvement
- Credit Risk
- Customer Contact
- Customer Experience
- Customer Satisfaction
- Customer Service
- Customer Service Management
- Customer Support
- Financial Risk
- Financial Services
- Governance
- Internal Controls
- KYC
- Management
- Negotiation
- Operational Oversight
- Operational Risk
- Operational Risk Management
- Organization Skills
- Partner Relationship Management
- Performance Management
- Portfolio Management
- Process Improvement
- Project Delivery
- Project Management
- Project Planning
- Regulatory Requirements
- Relationship Management
- Retail Banking
- Risk Analysis
- Risk Management
- Service Delivery Management
- Service Improvement
- Stakeholder Management
- Strategy
- Telephone Skills
- Telephony
Ann Gilmour Summary
- Ann Gilmour, based in Dunfermline, GB, is currently a Third Party Risk Lead at Financial Conduct Authority. Ann Gilmour brings experience from previous roles at M&G plc and Prudential UK. Ann Gilmour holds a 1990 - 1995 Membership Chartered institute of Bankers in Scotland in Financial and Banking Services @ Edinburgh Napier University. With a robust skill set that includes Anti Money Laundering, Banking, Build Strong Relationships, Business Analysis, Business Process Improvement and more. Ann Gilmour has 2 emails on RocketReach.
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