Ann Cooper Email & Phone Number
Director, IT Service Management
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Ann Cooper Location
- Tampa, FL, US
Ann Cooper Work
- 2025 -now Director, IT Service Management @ APM - Equus Workforce/ Dynamic Solutions/ Grant Associates/ Ross IES
- 2024 -2025 Global Service Desk Manager @
- 2022 -2024 North America Regional IT Manager @
- 2020 -2022 VP, IT Customer Service @ BrightSpring Health Services - PharMerica
- 2018 -2019 Director, IT Quality @
- 2017 -2018 Technical Product Manager @
- 2016 -2017 Director, Continual Service Improvement @
- 2014 -2016 Director - Quality Management @
- 2012 -2013 Director - Shared Services, ITO @
- 2008 -2012 Quality Assurance Manager @ CIBER
- 2004 -2008 Director, Infrastructure Support @
- 1999 -2004 Sr. Telecom Analyst @
Ann Cooper Education
- Fairfield University
Residential Interior Design Certificate
2023-2026 - University of South Florida Muma College of Business
Master of Business Administration - MBA (International Business)
2012-2015 - Boston College
Bachelor’s Degree (School of Education, Human Development & Applied Psychology)
1989-1993
Ann Cooper Skills
- Call Center
- Process Engineering
- Visio
- Documentation
- Business Analysis
- Management
- Software Documentation
- Process Improvement
- Change Management
- ITIL
- Call Centers
- Quality Assurance
- CRM
- IT Outsourcing
- Program Management
- IT Management
- Disaster Recovery
- IT Strategy
- SDLC
- Vendor Management
- Integration
- Project Management
- IT Service Management
- PMP
- Requirements Analysis
- Operations Management
- Business Process
- Budgets
- Customer Relationship Management Crm
- Technology Solutions
- Business Process Improvement
- Software Development Life Cycle Sdlc
- Leadership
- Customer Experience
- Six Sigma
- Consulting
- Infrastructure
- Service Desk
- Root Cause Analysis
- Customer Satisfaction
- Technology Change Management
- Strategy
- Project Portfolio Management
- Microsoft Dynamics CRM
- Managed Services
- IT Leadership
- Customer Service
- Continuous Process Improvement
- Service Level Agreements Sla
- Service Delivery
- Problem Management
- Customer Relationship Management
- Software Development Life Cycle
- Service Level Agreements
Ann Cooper Summary
- Ann Cooper, based in Tampa, FL, US, is currently a Director, IT Service Management at APM - Equus Workforce/ Dynamic Solutions/ Grant Associates/ Ross IES. Ann Cooper brings experience from previous roles at Albemarle Corporation, BrightSpring Health Services - PharMerica and PharMerica. Ann Cooper holds a 2023 - 2026 Residential Interior Design Certificate @ Fairfield University. With a robust skill set that includes Call Center, Process Engineering, Visio, Documentation, Business Analysis and more. Ann Cooper has 1 emails and 3 mobile phone numbers on RocketReach.
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