Ann Cook Email & Phone Number
Systems Engineering Supervisor @ CareFirst BlueCross BlueShield
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Ann Cook Location
- Ashland, VA, US
Ann Cook Work
- Systems Engineering Supervisor @ (June 2024 - Present)
- Change Management Lead @ (March 2024 - June 2024)
- Sr. Technical Project Manager @ (May 2023 - March 2024)
- Agile Delivery Program Manager and RTE @ (March 2019 - March 2023)
- Scrum Master @ (June 2017 - March 2019)
- Sr. Incident Manager @ (September 2016 - June 2017)
- Incident Manager @ S3 - Capital One (March 2016 - September 2016)
- Incident Manager @ HCL Technologies (October 2015 - April 2016)
- Incident and Problem Manager @ (April 2015 - October 2015)
- BTS Change Coordinator @ (September 2013 - September 2015)
- NOC Manager - Contractor @ (November 2012 - September 2013)
- Consultant @ (January 2012 - January 2013)
- Service Program Manager @ (May 2011 - July 2012)
- Service Manager @ (March 2003 - May 2010)
- Consultant @ (January 2000 - January 2003)
- Reporting Analyst @ (December 1998 - January 2000)
- Business and Global Billing Analyst @ (January 1991 - December 1998)
Ann Cook Education
- South University
Master’s Degree (Organizational Leadership)
2019-2021 - Villanova University
Certification (Project Management)
2012-2012 - University of Phoenix - Atlanta Campus 2007-2011
- Sussex Central High School
High school Diploma
1981-1984 - Sussex Central High School
Ann Cook Skills
- Timelines
- Systems Engineering
- Service Levels
- Management of Direct Reports
- Software Project Management
- Customer Retention
- ITIL Service Strategy
- Incident Management
- IT Service Management
- Managing Offshore Teams
- Mobile Product Development
- Mobile Application Development
- Scrum
- Program Management Professional
- Team Leadership
- Facilitation
- Offshore Management
- Easily Adaptable
- Team Performance
- Organizational Change Management
- Coaching
- Subject Matter Experts
- Client Relations
- Customer Satisfaction
- Customer Relationship Management (CRM)
- Negotiation
- Sprint Planning
- Information Technology
- RCA
- Budgeting & Forecasting
- Organizational Leadership
- Scaled Agile Framework
- IT Recruitment
- Jira
- Confluence
- Executive Visibility
- Communication
- Executive Presentation Skills
- Process Automation
- Data Analysis
- Financial Analysis
- Customer Experience
- Project Planning
- Infrastructure
- Project Delivery
- Business Strategy
- Operations Management
- Strategic Planning
- Agile Methodologies
- Agile Project Management
- Vulnerability Management
- Metrics Reporting
- Dashboard Metrics
- Coaching & Mentoring
- Telecommunications
- Vendor Management
- Managed Services
- PMP
- ITIL
- Program Management
- Project Management
- Cloud Computing
- Account Management
- Business Analysis
- Service Delivery
- PMO
- Process Improvement
- Project Portfolio Management
- Change Management
- Resource Management
- SDLC
- CRM
- Management
- Leadership
- Business Process Improvement
- ITIL Certified
- Call Center
- VoIP
- Integration
- Call Centers
- Strategy
- Operations
- Customer Service
- Problem Management
- Certified Scrum Master
Ann Cook Summary
- Ann Cook, based in Ashland, VA, US, is currently a Systems Engineering Supervisor at CareFirst BlueCross BlueShield. Ann Cook brings experience from previous roles at CareFirst BlueCross BlueShield, American Electric Power and Capital One. Ann Cook holds a 2019 - 2021 Master’s Degree in Organizational Leadership @ South University. With a robust skill set that includes Timelines, Systems Engineering, Service Levels, Management of Direct Reports, Software Project Management and more. Ann Cook has 1 emails and 1 mobile phone numbers on RocketReach.
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