Ann Cook Email & Phone Number
Systems Engineering Supervisor @ CareFirst BlueCross BlueShield
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Ann Cook Location
- Ashland, VA, US
Ann Cook Work
- 2024 -now Systems Engineering Supervisor @
- 2024 -2024 Change Management Lead @
- 2023 -2024 Sr. Technical Project Manager @
- 2019 -2023 Agile Delivery Program Manager and RTE @
- 2017 -2019 Scrum Master @
- 2016 -2017 Sr. Incident Manager @
- 2016 -2016 Incident Manager @ S3 - Capital One
- 2015 -2016 Incident Manager @ HCL Technologies
- 2015 -2015 Incident and Problem Manager @
- 2013 -2015 BTS Change Coordinator @
- 2012 -2013 NOC Manager - Contractor @
- 2012 -2013 Consultant @
- 2011 -2012 Service Program Manager @
- 2003 -2010 Service Manager @
- 2000 -2003 Consultant @
- 1998 -2000 Reporting Analyst @
- 1991 -1998 Business and Global Billing Analyst @
Ann Cook Education
- South University
Master’s Degree (Organizational Leadership)
2019-2021 - Villanova University
Certification (Project Management)
2012-2012 - University of Phoenix - Atlanta Campus 2007-2011
- Sussex Central High School
High school Diploma
1981-1984 - Sussex Central High School
Ann Cook Skills
- Timelines
- Systems Engineering
- Service Levels
- Management of Direct Reports
- Software Project Management
- Customer Retention
- ITIL Service Strategy
- Incident Management
- IT Service Management
- Managing Offshore Teams
- Mobile Product Development
- Mobile Application Development
- Scrum
- Program Management Professional
- Team Leadership
- Facilitation
- Offshore Management
- Easily Adaptable
- Team Performance
- Organizational Change Management
- Coaching
- Subject Matter Experts
- Client Relations
- Customer Satisfaction
- Customer Relationship Management (CRM)
- Negotiation
- Sprint Planning
- Information Technology
- RCA
- Budgeting & Forecasting
- Organizational Leadership
- Scaled Agile Framework
- IT Recruitment
- Jira
- Confluence
- Executive Visibility
- Communication
- Executive Presentation Skills
- Process Automation
- Data Analysis
- Financial Analysis
- Customer Experience
- Project Planning
- Infrastructure
- Project Delivery
- Business Strategy
- Operations Management
- Strategic Planning
- Agile Methodologies
- Agile Project Management
- Vulnerability Management
- Metrics Reporting
- Dashboard Metrics
- Coaching & Mentoring
- Telecommunications
- Vendor Management
- Managed Services
- PMP
- ITIL
- Program Management
- Project Management
- Cloud Computing
- Account Management
- Business Analysis
- Service Delivery
- PMO
- Process Improvement
- Project Portfolio Management
- Change Management
- Resource Management
- SDLC
- CRM
- Management
- Leadership
- Business Process Improvement
- ITIL Certified
- Call Center
- VoIP
- Integration
- Call Centers
- Strategy
- Operations
- Customer Service
- Problem Management
- Certified Scrum Master
Ann Cook Summary
- Ann Cook, based in Ashland, VA, US, is currently a Systems Engineering Supervisor at CareFirst BlueCross BlueShield. Ann Cook brings experience from previous roles at CareFirst BlueCross BlueShield, American Electric Power and Capital One. Ann Cook holds a 2019 - 2021 Master’s Degree in Organizational Leadership @ South University. With a robust skill set that includes Timelines, Systems Engineering, Service Levels, Management of Direct Reports, Software Project Management and more. Ann Cook has 1 emails and 1 mobile phone numbers on RocketReach.
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