Ann Chan Email
Operations Manager (CS Team Lead) @ 中國太平人壽保險(香港)有限公司
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Ann Chan Location
- Hong Kong
Ann Chan Work
- Operations Manager (CS Team Lead) @ (May 2026 - Present)
- Operations Manager (MPF) @ China Life Trustees Limited (seconded via Talent Pro) (January 2026 - May 2026)
- Manager (Operations Governance) @ (November 2023 - February 2025)
- Manager (Quality Assurance and Training - QAT) @ (July 2023 - October 2023)
- Manager (Training and Quality Assurance) @ (March 2023 - June 2023)
- Assistant Manager, Training and Quality Assurance @ (September 2018 - February 2023)
- Senior Training Officer @ (July 2017 - August 2018)
- Senior Customer Service Officer (Contact Centre) @ (March 2016 - June 2017)
- Customer Service Officer @ (March 2013 - February 2016)
- Senior Customer Service Representative @ (October 2011 - February 2013)
- Customer Service Representative @ (October 2010 - August 2011)
- Counter Service Officer @ (September 2007 - October 2010)
Ann Chan Education
- School of Continuing and Professional Studies, CUHK
General Mediator Training
2025-2025 - The Chinese University of Hong Kong
Bachelor of Engineering - BE (Systems Engineering and Engineering Management)
- HKU SPACE
Postgraduate Diploma (Investment Management)
Ann Chan Skills
- Account Management
- Artificial Intelligence (AI)
- Banking Operations
- Business Process Improvement
- Chatbots
- Conflict Resolution
- Contact Center Consulting
- Course Design
- Customer Contact
- Customer Experience
- Customer Portal
- Customer Relationship Management (CRM)
- Customer Service
- Customer Service Management
- Digital Transformation
- Escalation Resolution
- Escalations Management
- Fraud Prevention
- Insurance
- JIRA
- Life Insurance
- MPF
- Microsoft Access
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Word
- Net Promoter Score
- Operations Governance
- Operations Management
- People Management
- Professional Phone Skills
- Project Management
- Quality Assurance
- Regulatory Compliance
- Retail Banking
- Retail Sales
- Service-Level Agreements (SLA)
- SharePoint
- Skill Development
- Standard Operating Procedure (SOP)
- Team Leadership
- Train the Trainer
- Training
- Training Delivery
- Vendor Management
- 人際溝通
- 保险
- 保險
- 分析技巧
- 品質保證
- 問題解決
- 團隊合作
- 團隊領導
- 客戶滿意度
- 客戶關係
- 客戶關係管理 (CRM)
- 客户服务
- 客服
- 專案管理
- 广东话
- 普通话
- 營運管理
- 管理
- 簡報
- 簡報技巧
- 糾紛調解
- 績效指標
- 聯絡中心
- 英文
- 訓練指導
- 訓練需求分析
- 談判
- 质量保证
- 通訊
Ann Chan Summary
- Ann Chan, based in Hong Kong, is currently a Operations Manager (CS Team Lead) at 太平人壽(香港). Ann Chan brings experience from previous roles at China Life Trustees Limited (seconded via Talent Pro), Prudential Hong Kong and Manulife Hong Kong and Macau. Ann Chan holds a 2025 - 2025 General Mediator Training @ School of Continuing and Professional Studies, CUHK. With a robust skill set that includes Account Management, Artificial Intelligence (AI), Banking Operations, Business Process Improvement, Chatbots and more. Ann Chan has 2 emails on RocketReach.
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