Ankur Singh Email & Phone Number
Associate Vice President @ airtel
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Ankur Singh Location
- Gurugram, HR, IN
Ankur Singh Work
- Associate Vice President @ (June 2024 - Present)
- Head of Customer Experience - Delhi NCR Region @ (January 2024 - Present)
- DGM - Head Contact Centre Operations- Broadband and Black and Postpaid Lines of Business - CX @ (October 2019 - March 2024)
- Sr.Manager Projects and Transitions and Partner Governance @ (December 2013 - October 2019)
- Manager Projects @ (September 2010 - December 2013)
- National Forecast Manager and Capacity Planning @ (February 2009 - September 2010)
- Business Manager - Platinum Center @ (February 2006 - February 2009)
- Level 2 Tech Support - Dell Support @ Wipro Spectramind (October 2003 - January 2006)
- Team Leader - Spice Telecom - Punjab @ Magus Customer Dialog (December 2000 - October 2003)
Ankur Singh Education
- Kurukshetra University
PGDCA (Computer Science)
2000-2001 - Punjab University
Bachelor of Commerce (B.Com.) (Commerce)
1997-2000 - S D School, Chandigarh
Commerce (Commerce)
1996-1997 - New Public School, Chandigarh
Ankur Singh Skills
- Analytical Skills
- BPO
- Business Analysis
- Business Strategy
- CRM
- CX
- Call Center
- Call Center Development
- Call Centers
- Contact Center Management
- Contact Center Operations
- Contact Center Strategy
- Customer Experience
- Customer Experience Management
- Customer Management
- Customer Relationship Management (CRM)
- Customer Retention
- Customer Satisfaction
- Customer Service
- Customer Service Management
- Customer Service Operations
- Delivering projects on time
- Leadership
- MIS
- Management
- Operations Management
- Outsourcing
- Outsourcing Management
- Partner Management
- Performance Management
- Presentations
- Program Management
- Project Delivery
- Project Management
- Project Planning
- Recruiting
- Risk Management
- Service Delivery
- Sla
- Strategic Partnerships
- Strategy
- Team Building
- Team Leadership
- Team Management
- Telecommunications
- Training
- Transition Management
- Transitions
- VAS
- Vendor Management
- Workforce Management
Ankur Singh Summary
- Ankur Singh, based in Gurugram, HR, IN, is currently a Associate Vice President at airtel. Ankur Singh brings experience from previous roles at airtel. Ankur Singh holds a 2000 - 2001 PGDCA in Computer Science @ Kurukshetra University. With a robust skill set that includes Analytical Skills, BPO, Business Analysis, Business Strategy, CRM and more. Ankur Singh has 4 emails and 1 mobile phone numbers on RocketReach.
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