Anitha P. Email
Head of Customer Experience @ London Borough of Redbridge
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Anitha P. Location
- London, England, GB
Anitha P. Work
- Head of Customer Experience @ (March 2026 - Present)
- Senior Complaints and Customer Relations Lead @ (August 2024 - March 2026)
- Senior Professional Complaints and Information Manager @ (January 2024 - August 2024)
- Customer Solutions Consultant @ (June 2022 - November 2023)
- Customer Resolution and Insight Manager @ (January 2008 - June 2022)
- Customer Service Manager @ (October 1997 - January 2008)
- Customer Service Team Leader @ (December 1995 - May 1997)
Anitha P. Skills
- Agile Methodologies
- Business Process Improvement
- Business Transformation
- Change Management
- Coaching
- Communication
- Community Engagement
- Complaint Investigations
- Complaint Management
- Contact Center Management
- Contact Center Operations
- Contact Centers
- Cross-functional Team Leadership
- Customer Engagement
- Customer Experience
- Customer Experience Design
- Customer Experience Management
- Customer Journeys
- Customer Relationship Management (CRM)
- Customer Satisfaction
- Customer Service
- Customer Support
- European Computer Driving Licence (ECDL)
- First Aid
- Information Governance
- Information Governance & Compliance (FOI, SARs, GDPR, ICO)
- Insight-Driven Performance & Root Cause Analysis
- Interpersonal Skills
- Key Performance Indicators
- Leadership
- Local Government
- Management
- Microsoft Office
- Performance Appraisal
- Performance Management
- Problem Solving
- Process Improvement
- Product Complaints
- Project Delivery
- Public Sector
- Quality Assurance
- Relationship Development
- Report Writing
- Service Delivery
- Service Improvement
- Service Improvement Plans
- Soft Skills
- Software as a Service (SaaS)
- Staff Development
- Strategic Leadership & Service Transformation
- Strategy
- Team Leadership
- Team Management
- Teamwork
- Training
- Training Delivery
- Training and Development (HR)
- icasework
Anitha P. Summary
- Anitha P., based in London, England, GB, is currently a Head of Customer Experience at London Borough of Redbridge. Anitha P. brings experience from previous roles at Surrey County Council, Harrow Council, Civica and London Borough of Redbridge. With a robust skill set that includes Agile Methodologies, Business Process Improvement, Business Transformation, Change Management, Coaching and more. Anitha P. has 2 emails on RocketReach.
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