Angela Wallace Email & Phone Number
Head of Customer Service Operations @ Haier Europe
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Angela Wallace Location
- Manchester, England, GB
Angela Wallace Work
- 2018 -now Head of Customer Service Operations @
- 2017 -2018 Head Of Customer Experience @
- 2016 -2017 Head of Customer Service Operations @
- 2011 -2015 Head of Service Centre Stockport BSkyB @
- 2006 -2011 Operations Manager @
- 2001 -2005 Operations Manager @ T-Mobile UK
Angela Wallace Education
- Wigan & Leigh College
(Law, Economics and English)
Angela Wallace Skills
- Call Centers
- Contact Centers
- Performance Management
- Team Management
- Customer Experience
- Change Management
- Stakeholder Management
- Service Delivery
- Employee Engagement
- Project Delivery
- Team Leadership
- Outsourcing
- Workforce Management
- Call Center
- Business Process Improvement
- Customer Retention
- Sla
- BPO
- Influential Communicator
- Operations Management
- Driving Results
- Budget Management
- Social Media
- Project Set-up
- Delivering Change
- Leading transformational change
- Leadership
- Leadership Development Coaching
- Leadership Development
- Generating Revenue
- Sales
- Operational Improvement
- Operational Strategy
- Stakeholder Engagement
- Strategic Communications
- Process Improvement
- Project Management
- Influence At All Levels
- Relationship Management
- High Performance Teams
- People Development
- Coaching
- Engaging People
- Communication
- Resource Management
- Complaint Management
- Technical Support
- Broadband
- Telecommunications
- Customer Service
- Public Speaking
- User Experience
- Microsoft Word
- Business Strategy
Angela Wallace Summary
- Angela Wallace, based in Manchester, England, GB, is currently a Head of Customer Service Operations at Haier Europe. Angela Wallace brings experience from previous roles at M24Seven, boohoo.com, BSkyB and British Gas. Angela Wallace holds a Wigan & Leigh College. With a robust skill set that includes Call Centers, Contact Centers, Performance Management, Team Management, Customer Experience and more. Angela Wallace has 2 emails and 3 mobile phone numbers on RocketReach.
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