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Angela Head Location
Decatur, GA, US
Angela Head Work
Supervisor, Contact Center Operations @ (November 2020 - Present)
Customer Service Supervisor @ (September 2020 - November 2020)
Contact Center Supervisor @ (August 2018 - September 2020)
Contact Center Supervisor @ (August 2009 - May 2017)
Call Center Supervisor @ (April 2007 - February 2009)
Call Center Supervisor @ (May 2006 - April 2008)
Operations Coordinator @ (July 1986 - September 2005)
Operations Coordinator-Help Desk @ (August 1985 - September 2005)
Angela Head Education
Clark Atlanta University
Bachelor of Science (BS) (Computer Science)
1982-1986
Angela Head Skills
Team Building
Customer Satisfaction
Call Center
Customer Service
Team Leadership
Process Improvement
Customer Experience
Call Centers
Management
Customer Retention
Leadership
Quality Assurance
Teamwork
Team Management
Training
Microsoft Office
Recruitment
ACD Management
Customer Relationship Management (CRM)
Time Management
Angela Head Summary
Angela Head, based in Decatur, GA, US, is currently a Supervisor, Contact Center Operations at Kaiser Permanente. Angela Head brings experience from previous roles at Ashfield, part of UDG Healthcare plc, Market Force Information, Georgia State University Perimeter College and Acuity Brands Lighting. Angela Head holds a 1982 - 1986 Bachelor of Science (BS) in Computer Science @ Clark Atlanta University. With a robust skill set that includes Team Building, Customer Satisfaction, Call Center, Customer Service, Team Leadership and more. Angela Head has 4 emails and 8 mobile phone numbers on RocketReach.
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