Angela Head Email & Phone Number
Supervisor, Contact Center Operations @ Kaiser Permanente
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Angela Head Location
- Decatur, GA, US
Angela Head Work
- 2020 -now Supervisor, Contact Center Operations @
- 2020 -2020 Customer Service Supervisor @
- 2018 -2020 Contact Center Supervisor @
- 2009 -2017 Contact Center Supervisor @
- 2007 -2009 Call Center Supervisor @
- 2006 -2008 Call Center Supervisor @
- 1986 -2005 Operations Coordinator @
- 1985 -2005 Operations Coordinator-Help Desk @
Angela Head Education
- Clark Atlanta University
Bachelor of Science (BS) (Computer Science)
1982-1986
Angela Head Skills
- Team Building
- Customer Satisfaction
- Call Center
- Customer Service
- Team Leadership
- Process Improvement
- Customer Experience
- Call Centers
- Management
- Customer Retention
- Leadership
- Quality Assurance
- Teamwork
- Team Management
- Training
- Microsoft Office
- Recruitment
- ACD Management
- Customer Relationship Management (CRM)
- Time Management
Angela Head Summary
- Angela Head, based in Decatur, GA, US, is currently a Supervisor, Contact Center Operations at Kaiser Permanente. Angela Head brings experience from previous roles at Ashfield, part of UDG Healthcare plc, Market Force Information, Georgia State University Perimeter College and Acuity Brands Lighting. Angela Head holds a 1982 - 1986 Bachelor of Science (BS) in Computer Science @ Clark Atlanta University. With a robust skill set that includes Team Building, Customer Satisfaction, Call Center, Customer Service, Team Leadership and more. Angela Head has 4 emails and 8 mobile phone numbers on RocketReach.
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