CX and Contact Centre Consultant (Rail franchise bid team) @ (August 2014 - September 2016)
Head of Contact Centres @ (February 2011 - June 2014)
Contact Centre Manager @ (July 2005 - February 2011)
Angela Bryant Education
Lochaber High School 1988-1994
Angela Bryant Skills
Java
Integration
Sales
Project Management
SQL
Solution Architecture
Agile Methodologies
Solutions Architect
Direct Marketing
Storage Area Networks
Enterprise Software
Brand Development
Leadership
Customer Experience
Key Client Relationships
BPO
Stakeholder Management
Business Transformation
Call Center
Business Process Outsourcing
Strategic Planning for Growth
Customer Satisfaction
Client Services
Business Development
Client Liaison
Team Management
Team Leadership
Process Improvement
Offshoring
Workforce Management
Revenue Growth Generation
Operations Management
Contact Centers
Customer Insight
Change Management
Business Process Improvement
Management
Outsourcing
Solution Focused
Problem Solving
Transition Management
Continuous Improvement
Call Centers
Service Delivery
CRM
Project Delivery
Performance Management
Angela Bryant Summary
Angela Bryant, based in Glasgow, GB, is currently a Vice President, Account Management at Concentrix. Angela Bryant brings experience from previous roles at Concentrix and Webhelp. Angela Bryant holds a 1988 - 1994 Lochaber High School. With a robust skill set that includes Java, Integration, Sales, Project Management, SQL and more. Angela Bryant has 3 emails and 3 mobile phone numbers on RocketReach.
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