Andy West Email & Phone Number

Director Analyst - B2B Customer Support and Service @ Gartner

View Andy's Email & Phone Number

5 free lookup(s). No credit card required.

If you need more lookups, subscriptions start at $34 USD/month.

Andy West Location

Orlando, FL, US

Andy West Work

Director Analyst - B2B Customer Support and Service @ (September 2025 - Present)
Senior Business Consultant @ (March 2024 - September 2025)
Owner and Executive Consultant @ (June 2016 - September 2025)
Chief Operating Officer @ (January 2021 - April 2024)
Sr. Consultant, Customer Experience (CX) and Contact Center @ (October 2020 - February 2021)
Vice President, Global Customer Services @ (May 2018 - October 2020)
Senior Director Revenue and Reporting Programs, Global Customer Services @ (January 2016 - May 2018)
Director of Operations, North America Services @ (March 2013 - January 2016)
Senior Manager of Operations, Enterprise Customer Support | Business Operations and Analysis @ (February 2010 - August 2013)
Manager - Business Operations and Analysis @ (June 2009 - August 2010)
Senior Principal Operations Specialist @ (October 2004 - June 2009)
Business Technology @ (April 2003 - October 2004)
Technology Consultant @ (October 2002 - April 2003)
Software Engineer @ (June 1997 - October 2002)
Specialist, 84th Army Band @ (September 1987 - June 1991)

Andy West Education

W. P. Carey School of Business – Arizona State University
MBA (High Technology Management)
2000-2002
University of Minnesota Duluth
BS (Computer Science)
1992-1997
University of Minnesota Duluth
BBA (Finance)
1992-1997
Northwestern HS

Andy West Skills

Analysis
Analytics
Artificial Intelligence (AI)
Board Relations
Business Analysis
Business Case
Business Intelligence
Business Intelligence (BI)
Business Process
Business Process Improvement
Contact Center Operations
Contact Center Technology
Contact Centers
Cross-functional Team Leadership
Customer Engagement
Customer Experience
Customer Experience Design
Customer Satisfaction
Customer Service
Customer Success
Data Analysis
Data Warehousing
Digital Strategy
Enterprise Software
Enterprise Support
Entrepreneurship
Executive Reporting
Executive-level Communication
Go-to-market Strategy
International Project Experience
Investor Relations
Key Performance Indicators
Lead Generation
Leadership
Management
Management Consulting
Mergers & Acquisitions (M&A)
Metrics
Microsoft Excel
Microsoft SQL Server
Net Promoter Score
Objectives and Key Results (OKRs)
Operations Management
Private Equity Funding
Process Improvement
Product Support
Professional Services
Program Management
Project Management
SaaS
Salesforce.com
Software Development
Software Project Management
Software as a Service (SaaS)
Speech Analytics
Stakeholder Management
Strategic Consulting
Strategic Planning
Strategy
Technical Support
Cloud Computing
SQL
CSAT
PowerPoint
Reporting & Analysis
Domo
Data Modeling
OLAP
Workforce Management
Cross Selling
Up-selling
Business Strategy
Small Business
IT Strategy
Social Media
Scenario Analysis
Reporting And Analysis
Enterprise Operations
Business Development
Solutions
What If Analysis
Support
eWFM
Operations
Marketing
Up Selling
Cross Functional Team Leadership
Product Management
Disaster Recovery
Go To Market Strategy
Customer Journey Mapping
Storage
Customer Support
Pre Sales
Services

Andy West Summary

Andy West, based in Orlando, FL, US, is currently a Director Analyst - B2B Customer Support and Service at Gartner. Andy West brings experience from previous roles at CXponent, Bright Idea Insights, RedTeam Software and The Northridge Group. Andy West holds a 2000 - 2002 MBA in High Technology Management @ W. P. Carey School of Business – Arizona State University. With a robust skill set that includes Analysis, Analytics, Artificial Intelligence (AI), Board Relations, Business Analysis and more. Andy West has 6 emails and 5 mobile phone numbers on RocketReach.