Andy West Email & Phone Number
Director Analyst - B2B Customer Support and Service @ Gartner
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Andy West Location
- Orlando, FL, US
Andy West Work
- 2025 -now Director Analyst - B2B Customer Support and Service @
- 2024 -2025 Senior Business Consultant @
- 2016 -2025 Owner and Executive Consultant @
- 2021 -2024 Chief Operating Officer @
- 2020 -2021 Sr. Consultant, Customer Experience (CX) and Contact Center @
- 2018 -2020 Vice President, Global Customer Services @
- 2016 -2018 Senior Director Revenue and Reporting Programs, Global Customer Services @
- 2013 -2016 Director of Operations, North America Services @
- 2010 -2013 Senior Manager of Operations, Enterprise Customer Support | Business Operations and Analysis @
- 2009 -2010 Manager - Business Operations and Analysis @
- 2004 -2009 Senior Principal Operations Specialist @
- 2003 -2004 Business Technology @
- 2002 -2003 Technology Consultant @
- 1997 -2002 Software Engineer @
- 1987 -1991 Specialist, 84th Army Band @
Andy West Education
- W. P. Carey School of Business – Arizona State University
MBA (High Technology Management)
2000-2002 - University of Minnesota Duluth
BS (Computer Science)
1992-1997 - University of Minnesota Duluth
BBA (Finance)
1992-1997 - Northwestern HS
Andy West Skills
- Leadership
- Customer Experience
- Cross-functional Team Leadership
- Strategic Planning
- Business Intelligence
- Customer Service
- Lead Generation
- Executive Reporting
- Customer Satisfaction
- Business Process Improvement
- Net Promoter Score
- Management
- SaaS
- Data Analysis
- Analysis
- Cloud Computing
- Data Warehousing
- Professional Services
- Business Analysis
- Business Process
- Process Improvement
- Strategy
- Analytics
- Go-to-market Strategy
- Technical Support
- Program Management
- Salesforce.com
- Software Development
- Software Project Management
- SQL
- Project Management
- Business Case
- Enterprise Software
- Microsoft SQL Server
- Product Support
- Metrics
- Enterprise Support
- CSAT
- Microsoft Excel
- PowerPoint
- Reporting & Analysis
- Domo
- Data Modeling
- OLAP
- Workforce Management
- Cross Selling
- Up-selling
- Business Strategy
- Entrepreneurship
- Small Business
- IT Strategy
- Social Media
- Scenario Analysis
- Reporting And Analysis
- Enterprise Operations
- Business Development
- Solutions
- What If Analysis
- Support
- eWFM
- Operations
- Marketing
- Up Selling
- Cross Functional Team Leadership
- Product Management
- Disaster Recovery
- Go To Market Strategy
- Customer Journey Mapping
- Storage
- Customer Support
- Pre Sales
- Services
Andy West Summary
- Andy West, based in Orlando, FL, US, is currently a Director Analyst - B2B Customer Support and Service at Gartner. Andy West brings experience from previous roles at CXponent, Bright Idea Insights, RedTeam Software and The Northridge Group. Andy West holds a 2000 - 2002 MBA in High Technology Management @ W. P. Carey School of Business – Arizona State University. With a robust skill set that includes Leadership, Customer Experience, Cross-functional Team Leadership, Strategic Planning, Business Intelligence and more. Andy West has 7 emails and 5 mobile phone numbers on RocketReach.
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